Pensions Administrator Apprentice

Type: Apprentice
Region: Yorkshire and The Humber

The role of a Pensions Administrator is to work within an administration team servicing both member and client queries in relation to occupational pension schemes. You will be fully supported by the team, including an experienced training team, a mentor and a buddy (a previous apprentice) to complete your apprenticeship in a inclusive environment.

? Communicateeffectively with client/members via the telephone, remembering each caller willhave a different level of understanding. Record each call as they occur.

? Consistentlyprovide a quality customer experience to clients/members.

? Continuouslyseek to identify areas where the service to clients/members could be improvedand communicate to the Senior Administrator / Team Leader.

? Deal withsimple queries and requests by the use of standard letters and reference toprocedures.

? Recogniseand escalate potential problem and potential complaint cases.

? Ensurecomplaints procedure is adhered to and that all complaints are immediatelynotified to Senior Administrator.

? Seekclarification where errors are made.

? Monitor ownworkflow to ensure service levels are achieved.

? Accuratelyperform manual calculations.

? Know and live the firms values.

People

? Assist the widerteam in more complex / project work when required.

? Supportcolleagues for holiday cover and workload peaks.

? Accountable forown development, identifying and raising any learning needs with Senior Administrator.

? Update and maintain skills matrix.

Clients

? Help toprovide an efficient, professional service to meet all client/members needsand to promote the WTW brand.

? Developknowledge of clients pension schemes.

? Build arelationship with the clients.

? Be a point of reference for standard automated cases.

Financial

? Ensuretimely completion of timesheets.

Ensure chargeable hours targets are met.

Job Overview
EarlyCareers.co.uk
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