Junior IT Support 2024

Type: Trainee
Region: London

Do you have an IT qualification/certification?

Are you able to troubleshoot and resolve hardware and software issues effectively? 

Do you have previous experience providing 1st line technical assistance and support?

If so, then we have an opportunity for you to join our IT Team at London Heathrow.  As a member of the team, you will play a crucial role in ensuring the effective operation of the IT environment, addressing user needs, and maintaining a secure and efficient technology infrastructure.

The IT Support Technician must have a passion for technology, excellent problem-solving skills, and be a proactive individual who will actively engage with the business users and other stakeholders, with a desire to learn and grow in the field of IT support. 

As the IT Support Technician, you will be responsible for providing 1st Line technical assistance and support to our internal users, troubleshooting hardware and software issues, and assisting with the maintenance and security of IT systems.

This is a varied role focusing on timeous responses and the effective resolution of IT related issues.

Your main responsibilities on a day to day basis will be

• Troubleshooting and Problem Solving: Diagnose and resolve hardware and software issues, connectivity problems or security remotely, via email or in-person in a timely manner.
• Installation and Configuration: Install and configure desktops, laptops, printers, and other IT equipment.
• User Support and Training: Provide technical support to users, addressing their questions and concerns.
• Conduct training sessions to help users understand and utilize their IT resources effectively.
• Develop and maintain user documentation and guides.
• Support ongoing business improvement.
• Collaboration and Communication: Work with other IT team members to address complex issues.
• New Technologies: Remain informed of latest emerging technologies and industry best practices.
• Data Management, Security, Network Management: Conduct regular audits, ensure data backup processes are in place and functioning and ensure security protocols to protect data are in place.
• Assist in any ad hoc tasks as deemed necessary along with any IT related projects.

To be successful in this role you will need:-

• Qualification/Certification in IT related field with basic knowledge of computer hardware, operating systems, and software applications.
• Experience in an IT Support related role.
• Strong problem-solving skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Willingness to learn new technologies and take on new challenges.
• Knowledge of operational processes.
• Knowledge of customs processes (beneficial but not required).

Please note that if you are offered this position, you will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test.

Our values

Focus on Customers

We work proactively with our customers request and our customers’ customers to make sure we deliver what we have contracted to deliver.  Without our customers, there is no WFS.

Integrity

We treat our people & stakeholders with respect and care building trust via open, honest and straightforward communication.  We always operate within the boundaries of our code of conduct and ethics policies.

Responsibility

We do our jobs well, being accountable for our actions and taking responsibility for our work and those around us.  We lead by example.

Safety & Security

We sincerely believe that safety & security is our number one priority at all times.  We will do what we are trained to do, we will never take short-cuts and we will always speak up where we see compromises being taken.

Teamwork

We all work as part of a team, enjoying what we do, collaborating with our colleagues and relying on their expertise to make a valuable contribution to WFS.

About Worldwide Flight Services

WFS is one of the world’s leading ground handling organisations, providing high quality cargo, passenger, premium, ramp, baggage and technical services across a network spanning over 188 locations in more than 22 countries on five continents.

In our UK business, which employs more than 700 people across 19 sites all over the country, we have a clear vision: to empower our people, always look for improvements and lead our industry with great customer focus.