Front Of House Apprentice

Type: Apprentice
Region: South West

As a Westbank Front of House Apprentice, you will be required to work on reception, assist with external bookings and enquiries. You will offer advice and assistance to a wide variety of people accessing our services, greeting and welcoming visitors onsite.You will be required to build and maintain positive, motivating relationships with our clients while fostering the inclusive, welcoming environment that is the foundation of everything we do with our customers.

Key Responsibilities

To complete the necessarycourse to become fully qualified within the agreed timeframe;

To assist the OperationsManager and PA to CEO with admin tasks, Hospitality bookings and generalenquiries;

Welcoming and greetingguests via reception;

Answering and directing incomingcalls;

Setting up and clearingdown for room bookings;

Managing outlook diaries;

Responsible for cashfloat, credit card transactions and accurate record keeping;

Provide a level ofservice the exceeds customer expectations;

To work flexibly to coverholiday and sickness.


To ensure appropriatecommunication at all times;

To undertake any trainingand development deemed appropriate for the position by relevant line manager;

To ensure compliance withall relevant policies and procedures;

Build effective workingrelationships across all areas of the business;

Provide project supportand lead on agreed projects;

Support the continuousimprovement of Health and Fitness systems and practices;

Employees: You have aduty to take care of your own health and safety and that of others.Co-operation with your employers and co-workers to help everyone meet theirlegal requirements.

Other duties may include:

Front of house.

Excellent customer service.

Signing visitors in and out of the building.

Telephone enquiries.

E-Mail enquiries.

Dealing with incoming and outgoing post.

Processing payments and cashing up.

Health & Safety compliance.

Signing vehicles in and out.

Calendar management.

Ordering supplies.

Admin support.

Hospitality support.

Business support.

End of day checks and securing the building.

Provide a professional, welcoming front of house service by managing the front desk and welcoming visitors to our centre;

Perform a variety of administrative and support tasks for different departments throughout Westbank;

Deal with emergencies in a timely, calm and effective manner, signposting queries and visitors onto the relevant people/departments;

Manage outlook diaries and inbox

Assist the Oprations Manager and PA to CEO with admin tasks, Hospitality bookings and general enquiries

Working Pattern:

30-37 hours per week (to include weekend working, on a rota system).

Job Overview
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