Apprentice Partnership Co-ordinator WE FIX FEET LIMITED

Type: Apprentice
Region:

What you will do in your working day

Outcome Expected

To grow the clinics’ revenue in 2 ways.

Firstly and primarily, the candidate who fills the position will be expected to implement our Marketing Plan and carry out our Follow-up system with potential clients considering trusting us with their health. This latter Follow-up system will primarily include speaking to sceptical potential clients on the phone and assisting them in overcoming this scepticism.

Tasks That Need to Be Performed

?       Be able to hold lengthy conversations with potential Clients on the phone or SMS, assisting them in overcoming all of the barriers to proceeding with booking an appointment in a committed frame of mind.

?       Be thorough and persistent in the follow-up of leads to ensure that potential Clients convert to a plan of care.

?       Be thorough in the reactivation of past Clients, including drop-offs.

?       Handle price objections.

?       Ensuring that patients who request appointments are scheduled correctly.

?       Provide a wow experience to Clients, ensuring they look forward to returning and want to tell their friends and family about it.

?       Organise both clinicians’ schedules and recommended treatment plans to maximise efficiency and revenue for the clinic.

?       Communicate with clients before, during, and after their treatment plan to ensure they are fully satisfied with all aspects of their care.

?       Communicate the value of our services on the phone and be able to explain how what we do is worth the cost.

?       Ensure that all invoices are raised correctly, and payments received and recorded following best practice.

?       Actively develop and record the systems you utilise in your tasks to ensure continuity when these tasks are performed by another member of the team.

?       Completion of routine admin tasks as requested.

Measurable Outcomes

Conversion of Leads over all of 65% minimum

Conversion from incoming warm enquiries of greater than 90%

Rescheduling of 80% + of potential drop-offs within 30 days

Utilization rate of the clinic as a whole is 80%+

Completion of daily tasks on time in an efficient manner

Our Core Values.

Our Core Values are the values that the company always wants to deliver.

?       Person First…Patient Second

?       Respect Everyone

?       Be Memorable

?       We Always Want to Be The Best We Can Be

Our Purpose Statement

“To help people live their best lives by keeping them Active and Mobile in a holistic way that recognises them as a person first, and a patient second.”

This “Purpose Statement” and “Core Values” are the company’s and, by extension, anyone working for the company’s public declaration of why and how we do what we do.

The training you will be getting

Customer Service Practitioner Level 2 – delivery method tbc

What to expect at the end of your apprenticeship

Potential opportunity for a permanent role within the company following successful completion of the apprenticeship.

?       Give you a work environment that includes a supportive team & management, friendly clients, and a fun atmosphere.

?       Ongoing support and training to help you achieve your professional goals, including funding for appropriate CPD.

?       An opportunity to develop personally in a supportive environment that is driven by its strong culture and values.