Warranty Administrator Apprenticeship
ApprenticeMark Your Interest
Warranty Administrator Apprenticeship
Type: Apprentice
Location: Devon (PL1 3FQ)
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
We are looking for candidates with exceptional attention to detail, fully IT literate with a logical approach to their work. Accuracy is a vital facet of the role, as is the ability to problem solve and communicate effectively.
Working directly with the Warranty Controller, you will be learning all aspects of the Warranty role within this fast paced and exciting industry.
The tasks will include:
- Administration and filing
- Maintaining accurate warranty records
- Checking warranty claims
- Assisting in submitting Warranty Claims
- Investigating discrepancies
- Problem Solving
- Liasing with Parts, Service and Workshop
- Communicate effectively
Where you’ll work
44 Millbay Road
Plymouth
Devon
PL1 3FQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
FOCUS TRAINING (SW) LIMITED
Your training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you’ll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others’ work. Maintains records and files, handles confidential information in compliance with the organisation’s procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
- Full Business Administrator Standard – Level 3 qualification
- On-the-job training to support role development
- Off-the-job training to support qualification requirements
- Employer to offer dedicated training time to support off-the-job training requirements
- Functional Skills support – maths / English – if required
Requirements
Desirable qualifications
GCSE or equivalent in:
- English (grade A*/9 – C/4)
- Maths (grade A*/9 – C/4)
Let the company know about other relevant qualifications and industry experience you have. They can
adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Patience
About this company
Murray Group are the number one Volkswagen Retailer Group in the UK. Founded in 2001, the Group now operates 6 Sites in Devon. With over 250 employees, we pride ourselves on our ability to coach, lead and develop our people to deliver exceptional customer experiences.
⚠Disclaimer: This job listing is aggregated from a third-party provider and may have closed earlier than stated. Job listings are automatically updated, but availability may change. For the latest updates, visit the employer’s website or browse similar roles on our platform.
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