Volkswagen Vehicles Parts Advisor Apprentice – Breeze Volkswagen Centre

Type: Apprentice
Region: South West

One in every nine vans sold in the UK is a Volkswagen Commercial Vehicle. Dependable, Partnership and Economical.  These are the brand values of Volkswagen Commercial Vehicles. With a vehicle range that includes the iconic camper van to our more modern Amarok’s and transporters, it’s no wonder our customers are loyal supporters of our brand.

We are looking for the next generation of apprentices to work within our retail network, taking on the technical and life skills that will be the foundation of a rewarding career.

The Parts Department is at the heart of our operations. Our Parts Advisors are responsible for the stock control of a wide range of vehicle parts and accessories. This includes the ordering, selling, and managing of stock to ensure that we meet the needs of our trade counter customers and to guarantee that our workshop team have the parts and accessories that they need to complete their daily tasks.

Your duties will vary from day to day and could include:

·        Providing advice to customers who are having problems with their vehicles.

·        Taking sales orders from customers both face to face and over the phone.

·        Stock control for vehicle parts and accessories.

·        Maintaining an ordered stock room.

·        Raising invoices for parts sold.

·        Liaison with internal teams to ensure the correct stock is place at the right time.

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.

Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.

Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.

In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.

This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.

On successful completion of the one year programme, you will receive the following:

·        Level 2 Customer Service Practitioner Standard

·        Brand specific certifications

·        Level 2 / Level 5 Customer Service Apprenticeship

·        Brand specific certifications

Our ideal candidate will be methodical in their way of working and be able to demonstrate precise attention to detail.

As a central point of contact for both of our internal and external customers you will need to have excellent communication skills. You also should be IT literate (although full training will be provided).

We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:

·        Enthusiasm and willingness to learn

·        Teamwork

·        Strong communication

·        Customer Service

Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ?KODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.

Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Parts Assistant is in excess of £20,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.

GCSE grades 9 – 4 (A – C) or equivalent in English, Maths and one other subject.

In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A – C or above in English, Maths and either a Science or Technical subject.  

‘Equivalent’ grades include:

·        BTEC first diplomas and certificates

·        OCR Nationals

·        Key Skills Level 2

·        NVQs

·        Essential Skills (Wales)

·        Functional Skills Level 2

·        Core Skills (Scotland)

We accept predicted grades and conditional offers can be made based on predicted grades.

As part of our commitment to Diversity, Equality and Inclusion, all applications are automatically anonymised by our recruitment system. This is with the aim of realising our ambition to have a workforce that is reflective of the community we serve and eliminating unconscious bias, allowing employees to be appointed based on their talent, skills, and experiences regardless of ethnicity, gender, sexual orientation, or any other protected characteristic.

Please do not contact the retailer directly. Inspiro Learning carry out the full recruitment service for this employer. Due to the high number of applications, we cannot provide a timescale on when you are likely to receive a response. As most of our roles are recruited for on an ongoing basis, we will contact you if you are successful at progressing to the next step. It is not possible for us to contact every applicant individually. If you have not heard back on a specific vacancy but find another opportunity that is of interest to you, we welcome an additional application. 

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