Customer Service Apprentice

Type: Apprentice
Region: London

Salary: £10.18 per hour (plus Veolia benefits)

Location: Wembley

Programme Duration: 18 months

When you see the world as Veolia does, you recognise the opportunity to assist the world in better managing its resources, contributing to a better environment for all. Veolia’s apprenticeship scheme places individuals at the forefront of Ecological Transformation, allowing them to contribute to the company’s mission of safeguarding the planet’s natural resources while supporting local communities.

Veolia believes that every member of their team can play a role in working alongside communities, protecting the environment, and fostering an inclusive culture. The Business Administration Apprenticeship programme offers a fantastic opportunity to learn and acquire practical skills simultaneously. From learning about the latest technologies and trends one day to applying them the next, the experience is both dynamic and enriching.

What Veolia can offer:

– 22 days of annual leave plus bank holidays

– Access to our People’s pension scheme

– Ongoing training and development opportunities to help you achieve your full potential

– Access to a range of resources supporting physical, mental, and financial well-being, ensuring support is available whenever needed

– 24-hour access to a virtual GP, 365 days a year, for both the individual and family members in their household

– Discounts on a variety of products from groceries to well-known retailers

– One paid day off each year to volunteer and support the community.

What will you be doing?

– Daily office duties, dealing with phone calls, customer complaints, office supplies, filing

– Daily processing, inputting of data to Contract databases

– Preparation of service reports for Contract Operations Team and Client

– Validation and checking of tonnage data to ensure accuracy

– Use of relevant software

– Provide administrative cover for the Contract as and when required

– Liaison with the Client and external customers, responding to requests for information via email or on the phone

– Validating charges on sales invoices through checking of waste movements and tonnages