Digital Support Technician – Apprenticeship

Type: Apprentice
Region: London

Job Description

About Us:

Founded in 2018, Vatix has quickly established itself as a market leader in the EHS (Environmental, Health, and Safety) SaaS sector, delivering cutting-edge software solutions to enhance workplace safety and compliance. Our comprehensive suite includes Incident Reporting, Audits & Inspections Software, Risk Management, and Lone Worker Safety tools. Based in London with a dedicated team of over 20 people split between our London office and Krakow product development centre, we serve a diverse clientele, including major corporations such as Intel, Siemens, Co-Op, and Wren Kitchens, as well as public sector entities like government agencies, the NHS, and Cambridge University.

Digital Support Technician Apprenticeship:

Our Level 3 Digital Support Technician Apprenticeship offers a unique opportunity to gain practical experience while studying. This role involves maximising the effective use of digital office technologies, productivity software, and digital communications within our organisation. The apprenticeship includes two pathways: digital applications technician and digital service technician. It typically lasts 15 months, with around 20% of the time dedicated to learning and 80% to hands-on work. Successful candidates will gain a Level 3 Digital Support Technician qualification.

Day-to-Day Responsibilities:

Help with setting up IoT (safety alarm devices) and configuring them for use by the customer.

Diagnose and troubleshoot technical issues, including account setup and IoT configuration.

Track issues through to resolution within agreed time limits and use our customer relationship management system (Salesforce) to record actions and next steps.

Appropriately escalate unresolved issues to internal teams (e.g. software developers).

Support our customer success efforts.

Ensure all issues are properly logged.

Potentially interact with clients directly to assist with onboarding and technical issues.

What We Are Looking For:

Desired qualifications: A – C or 4 – 9 GCSE (including a minimum of a B (or 5) in Maths)

Highly organised and conscientious with strong attention to detail

Good understanding of computer systems, mobile devices and other tech products

Ability to diagnose and troubleshoot technical issues

Excellent problem-solving and communication skills

Ability to provide step-by-step technical help, both written and verbal

Autonomous work style, taking ownership of issues

Curiosity and a drive to improve processes

Openness to giving and receiving candid feedback

Preference for working in environments without excessive bureaucracy

Life At Vatix:

£18,000 – £23,000

Regular training

All the latest tech you need (Dell XPS provided)

Start the day properly with fresh fruit and cereals

Stay refreshed: get juice, tea, coffee and soft drinks on tap