IT Apprentice – – 2024

Type: Apprentice
Region: London

Are you a self-motivated, hardworking, ambitious person looking for your next challenge? If you are, and youre looking to join a national operation with international reach, then we have a great role for you, based at our London office near Tower Bridge in an IT Apprentice Role.You can join a talented group of individuals in our Business Advisory Services department who support our growing network of UHY firms across the UK.

Our firm

The UHY Hacker Young Group is a leading network of chartered accountants with 24 offices spanning England, Wales and Northern Ireland. We are also a founding member of UHY International, our Top 20 global network, which has over 340 offices in all major global business jurisdictions.

We are a people-first business, and we recognise that you, and the rest of our team, are essential to deliver on our purpose of helping you prosper, whether you are a client, a member of our team, or part of our wider community.

We want you to be challenged, to learn and grow while youre with us, to have fun in the workplace, work with like-minded individuals, and deliver great services.

Are you looking to join a team that:

is values driven?

believes in and delivers a culture of work-life balance, with a focus on wellbeing?

provides a clear career framework and routes to progress?

understands the importance of rewarding and retaining high calibre teams?

delivered 20% growth in the last 12 months?

If so we would love to hear from you.

Role overview

We are looking for a 1st line technical support person working in a tech support role.

We are offering the successful candidate a chance to work with our IT team on the firms internal technical support function whilst gaining valuable on the job training in a variety of different IT technologies, servers and disciplines.

As you develop, the role will require the ability to deal with incoming issues and to think on your feet quickly to remedy simple issues whilst also being able to keep an eye on the more complex problems, escalating them, if necessary, to 2nd line support.

The department is relatively small; therefore, with time and experience, it is hoped that 2nd line support knowledge will develop and the role may potentially become a 1st/2nd line support position.

Job description

Duties will include:

1st line support, dealing with all incoming helpdesk problems

Responsible for escalating problems you cannot fix on your own

Consumable ordering/stock management

Assisting with Mimecast content checking

Troubleshooting basic printer problems

Setting up IT equipment in meeting rooms

Setting up online webinar sessions

Rebuilding desktops and laptops with hardware and software including OS

Setting up computers, laptops, printers, telephones, and other desk based hardware

IT Inductions for new starters

Regular visits to our Nottingham office for onsite support

Liaising with our clients in relation portal access issues

Assisting with manual tasks such as lifting the firms equipment

Working arrangements

The working week: 35 hours per week (Monday-Friday) to be worked from 09:30-17:30 with flexibility of hours to meet specific work demands.

Location: Your principle work base is our London Office.

At UHY its all about you our benefits

Study Package, including TOIL (Time off in Lieu) (TOIL up to AM, Study support only if agreed)

31 days holiday (including bank holidays & Compulsory Christmas shutdown counted as part of holiday entitlement )

The ability to purchase extra days leave in salary sacrifice

Private medical insurance at discounted rates

Private medical insurance (Assistant manager and above)

Private dental cover at discounted rates

Subsidised corporate gym membership at Fitness First

Life assurance (4x salary)

Season ticket loan (for travel)

Enhanced Maternity & Paternity pay

Pension Scheme arrangements

Employee discount platform UHY Plus

Cycle to work scheme

Electric car scheme