Underground Operations Signalling And Control Apprenticeship

Type: Apprentice
Region: London

Duration

2 years apprenticeship in preparation for 6-12-month Service Control trainee role

What will I be doing?

To be an excellent Service Controller, you will learn:

How to communicate quickly, clearly and precisely with various individuals in many different scenarios

How different operational areas of London Underground work in partnership with Service Control to provide a reliable service

How to make fast, impactful decisions during planned and unplanned situations and communicate them to the relevant teams, thus ensuring the continued service to customers. Your apprenticeship will focus on building this understanding and experiencing our operational world.

You’ll have the opportunity to learn from experienced and qualified staff through various placements across the organisation to gain a broad spectrum of knowledge through a hands-on approach to learning.

Your apprenticeship will prepare you for the necessary learning which must be achieved in order to qualify as a Service Controller on our network.

You’ll also be responsible for:

A significant amount of record keeping.

The inputting of service data and the submission of reports on failures and delays

Liaising with a wide range of people informing of train service delays

Receiving information that may affect those train services.

Processing information (and recording such) quickly and accurately.

Performing to required standards in an often highly pressurised environment

The ability to communicate clearly and effectively and the ability to impart knowledge of service control operating and safety procedures is vital.