Advertise Now

Technical Support Apprentice (Techedia Ltd)

Apprentice
Login to Mark Your Interest

Mark Your Interest

TECHEDIA LTD

Technical Support Apprentice (Techedia Ltd)

Type: Apprentice
Location: Southport (PR8 1AP)

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Are you eager to launch your career in tech but don’t want to follow the beaten path? This is an exceptional opportunity to immerse yourself in a unique and specialised system – one you won’t encounter in most other firms. We are offering a chance to learn the Proclaim case management system from the ground up, within a fast-paced, supportive business that thrives on internal development and career progression.

As a Proclaim Support Technician, you’ll become an integral part of our Proclaim Development team. You’ll gain hands-on experience with Proclaim, learning how to interpret user and stakeholder requirements and transform them into functional, stable solutions. Your learning journey will teach you the art of gathering requirements to implementation and support, providing you with a holistic view of how IT enables business success.

Key Responsibilities:

  • Learning to navigate and configure the Proclaim system to meet client and internal needs
  • Supporting the design and rollout of automated workflows and document templates
  • Analysing user requests and collaborating with colleagues to provide effective solutions
  • Delivering a high standard of user support and troubleshooting technical issues with confidence
  • Participating in system testing, deployment, and continual improvement processes
  • Developing your skills in scripting, logic flows, and basic database interactions

Where you’ll work

The Cloisters
Corporation Street
Southport
PR8 1AP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ESTIO TRAINING LIMITED

Your training course

Digital support technician (level 3)


Understanding apprenticeship levels (opens in new tab)

What you’ll learn


Course contents

  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a
college or
training
location for this apprenticeship.

More training information

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Digital Support Technician, with training in how to:

  • Helpdesk Operations and Functions
  • Maintaining Digital Systems and Services
  • Fundamentals of Digital Systems
  • Administration of Digital Systems and Services
  • Change Management
  • Teamwork and Communications
  • Introduction to System Security
  • User and Stakeholder Training
  • Working in Digital Support
  • Data Operations and Security
  • Pathways and Career Progression

Requirements

Essential qualifications

GCSE in:

5 GCSE’s including English and Maths (grade A*-C/9-4 or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can
adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Team working
  • Proficient in Microsoft Suite
  • IT Literate
  • Windows operating system
  • Written communication skills
  • Interpersonal skills
  • Fast paced environment

About this company

Techedia is a leading provider of support and maintenance of the Proclaim case management system which is the UK’s most widely used case management system within the legal sector. Techedia have been established since 2014 with years’ worth of experience in all areas of our business. We have 3 dedicated teams for all aspects of technology, ranging from Proclaim support & development to network & infrastructure support to bespoke software solutions & MI reporting tools. At Techedia, we understand the evolving needs of legal professionals. Our vastly experienced developers will help you get the absolute best out of your Proclaim CMS, working closely with key stakeholders to drive efficiencies, streamline processes and automate and integrate at every opportunity.

http://www.techedia.co.uk (opens in new tab)

⚠ Disclaimer: This job listing is aggregated from a third-party provider and may have closed earlier than stated. Job listings are automatically updated, but availability may change. For the latest updates, visit the employer’s website or browse similar roles on our platform.

Job Overview

Register for Updates


This will close in 0 seconds

EarlyCareers.co.uk
This website uses cookies to ensure proper functionality and track site usage. By continuing, you agree to our use of cookies.
Accept More info

Share