Digital Support Apprentice

Type: Apprentice
Region: Scotland

+ Being a first point of contact for customers, by phone or email, and providing solutions to tailored needs.

+ Booking in appointments through our bespoke booking systems.

+ Monitor and update our Goldvision CRM with client information.

+ Managing a centralised email inbox on Microsoft outlook.

+ Working collaboratively with the wider team to improve digital tools for efficiency.

+ Schedule and manage appointments for domiciliary visits.

+ Maintain accurate records and databases, ensuring data confidentiality and compliance with data protection policies.

+ Assist in resolving customer issues or complaints promptly and professionally.

+ By the end of your apprenticeship, you will be fluent in Microsoft packages and our Goldvision CRM.

+ A keen interest in starting a long term career.

+ Strong organizational skills and attention to detail.

+ Good communication skills, both written and verbal.

+ Ability to work independently and as part of a team.

+ Experience with Microsoft Office Suite (Excel, Outlook).

+ Willingness to learn and adapt to new systems and technologies.

Specsavers Domiciliary is a division of Specsavers, the largest privately-owned opticians in the world, providing exceptional eyecare to those who cannot access high-street services. We bring our services directly to homes and care settings, ensuring that everyone has access to professional eye health care and the best in eye wear.

Join our team and you’ll discover why at Specsavers, we pride ourselves on providing the foundation for exciting, long-term careers. We’ll continue to develop and expand your knowledge of Optics to enable you to support with all customer enquiries, ensuring the highest levels of customer care are maintained.

Belonging at Specsavers:

Our commitment to diversity and inclusion is to have an inclusive culture where everyone feels welcome, valued and proud to belong., Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.

+ Salary – 14,000 per annum

+ Working hours – 40 hours per week,9am -5:30pm Mon-Fri – 30 mins lunch, + 28 days Annual Leave

+ Free/Discounted Eyecare/Hearing care

+ Excellent career development and progression opportunities, including pathways to Optical Assistant, Management and Digital Careers.

Future Prospects:

+ 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.