Graduate Engineer managed Services

Type: Graduate
Region: London

Smarter Grid Solutions (SGS) is a fast-growing technology company that delivers products and services to enable utilities and developers to integrate distributed and renewable energy resources. Our unique Active Network Management (ANM) technology is the only technology of its kind to provide real-time, autonomous control of distributed energy resources, and is the result of over ten years of developing, deploying and proving this unique approach to managing the Smart Grid.

SGS is seeking a

Graduate Engineer (Electrical; Mechanical Electrical; Computer and Electronic Systems or equivalent MSC)

to join our growing Managed Services team to provide technical customer support and conduct system testing to enhance delivery of our technology to production environments.

Who we are looking for?

We are looking for a highly-motivated graduate with excellent customer support skills and a desire to gain a deep technical understanding of SGS systems. You should have:

A willingness to learn about our technology components

A confident and professional approach when speaking to customers

A desire to contribute to and enhance the processes of our Managed Services Practice

An analytical mind set with good problem solving skills

Enthusiasm to engage with internal Departments / Practices

Desired Experience & Skills

We would like to speak with recent graduates who have the following experience. However, if certain aspects of this experience are not met through previous work or education and you have a desire to learn these skills we are happy to consider your application.

Electrical delivery systems

Renewable energy technologies

Hardware / virtual system environments

Working knowledge of Windows and Linux platforms

Helpdesk / Support systems and services

Logging and tracking of support issues

Interacting with customers in a confident manner

Delivering outstanding customer service

Network components and concepts (VPN, Remote Desktop, Firewall, etc.)

Automation and control platforms (programmable logic controllers, RTUs, industrial PCs) and their programming languages

Testing of SGS systems

Responsibilities and Objectives

Below are a range of activities that you would be contributing to through your career.

Provide 2nd tier technical support for customers and Smart Grid deployments

Generate monthly operational reports for our customers

Analyse data and identify system tools that allow us to provide proactive customer support and improve system performance

Proactively monitor the infrastructure, taking corrective action as necessary

Support and deliver operational Active Network Management Systems

Liaise with our Development, Integration and Project Management teams for support in diagnosis, investigation and resolution as and when required

Provide feedback to team leaders to improve our system and services.

Build pre-production test systems

Configuration, testing, and commissioning of ANM platforms and applications in production and pre-production environments

Execute product test processes and produce the associated test documentation as part of SGS’s product testing

Maintain knowledge of latest research, development and trial activities in the domain and identify opportunities consistent with SGS capabilities, platforms and target markets

Work within and aid in the development of SGS’s information and quality management systems

Qualifications and Capabilities

HND/BSc/BEng/MSc/MEng in electrical engineering, industrial control, computer science or similar discipline

Excellent written and verbal communication skills

Strong analytical and problem-solving skills

Experienced in the use of helpdesk systems and ability to manage customer support issues throughout their lifecycle

Compensation and Benefits

Competitive salary, dependent upon experience

33 days holiday (inclusive of 3 public days)

5% matched Employer pension scheme

Up to 5% company performance bonus per annum

Private Medical Insurance through Vitality

Life Cover (3x)

Cycle scheme

In return, you’ll be joining a highly engaged and passionate team that rewards commitment and achievement!

If you’re interested in applying for this position or have any questions about the role or life at Smarter Grid Solutions, we’d love to hear from you!

We’ll get back to you as soon as we can!

*Unfortunately we are unable to provide visa sponsorship for this position.

Smarter Grid Solutions is proud to be an Equal Opportunities Employer. We are committed to working in an environment that is free from all types of discrimination, is inclusive and empowers our people to bring their whole self to work and reach their full potential. At Smarter Grid Solutions, we recognise that we can grow and thrive with a diverse team of people. We hire great people from a variety of backgrounds not just because it is the right thing to do, but because it makes our Company stronger.

We are committed to providing reasonable support or adjustments during our recruitment process. If you need support, please reach out to recruitment@smartergridsolutions.com.

Should your application be successful, we will conduct relevant employment checks before you join us too.