Graduate Account Representative 2024

Type: Graduate
Region: London

SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.

Ready to redefine air travel? The journey starts here, with you at SITA.

About the role & team

As a Graduate, Account Representative SkyStar for Sales Performance Management, you will play a crucial role in supporting the Director by handling various administrative tasks.

Your primary focus will be on optimizing processes to minimize administrative time, allowing more dedicated efforts towards customer interaction. This role encompasses responsibilities related to contracts, pipeline management, strategic objectives, customer relationship building, and performance reporting.

What you will do

• Sales Performance Reporting

  • Assist in inventorying contracts, ensuring data accuracy and completeness.
  • Reporting on sales and pipeline performance.
  • Contribute to the achievement of strategic objectives through administrative support.
  • Revenue tracking and reporting

• Training Reporting & Support

  • Document and report on training plans and attendance

• Customer Satisfaction Reporting & Support

  • Monitor on Net Promotor Score (NPS) performance
  • Monitor customer sat on delivery, operations and billing
  • Team support and tracking on resulting actions

• Customer Relationship Management

  • Create power maps to identify key stakeholders and decision-makers.
  • Leverage Salesforce to update account contacts information.

• Customer Situational Analysis and Reporting

  • Conduct SWOT analysis and identify potential red flags.
  • Keep updated «heatmaps»

Experience

Soft skills expectations

• Time management

  • Efficiently organize and prioritize tasks to meet deadlines.
  • Demonstrate the ability to manage time effectively in a fast-paced environment.

• Attention to detail

  • Ensure accuracy in data entry, contract management, and reporting.
  • Thoroughly review documents and reports to identify and rectify any errors.

• Passion for sales and business development

  • Exhibit enthusiasm for sales processes and business growth.
  • Proactively seek opportunities to contribute to the overall development of the sales function.

Qualifications

• Be enrolled on a Bachelor’s degree in Business Administration, Sales, or a related field and graduate by September 2024. The graduation period must be between January – September 2024.
• 0-1 years of work experience in a similar or relevant role.
• Passionate in Information Technology, Digitisation and Digital Transformation, Telecom Industry.
• Awareness of Airport / Airline industry is an added advantage.
• Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, MS Teams).
• Familiarity with Salesforce.
• Excellent written and verbal communication skills in English.

The interview process

• The application period for this position will remain open until the end of January 2024.

What we offer

• Annual gross fixed salary of £30,400, inclusive of a 5% bonus
• 25 days annual leave
• Hybrid working model, 3 days on-site – 2 remote
• Access to trainings
• And many more !