Media And Marketing Assistant Apprenticeship SIDEWAYS MEDIA LIMITED

Type: Apprentice
Region:

What you will do in your working day

Learning and implementing a variety of Customer Service, Sales and Marketing knowledge and skills across a variety of platforms, your duties and responsibilities in this role will consist of:

?       Managing Sales Administration/CRM systems

?       Supporting the sales team in maintaining the highest level of customer service and account management excellence

?       Responding to client queries by phone, email, social media and face-to-face

?       Corresponding with clients to obtain marketing assets (copy chasing)

?       Supplying links to clients for publishing work

?       Assisting with invoicing systems and payments

?       Researching new businesses

?       Managing new clients onboarding processes

The training you will be getting

Continuously develop their personal effectiveness and impact as a Customer Service Practitioner, increase knowledge and confidence to influence behaviours, consider Employment Rights and Responsibilities, gain the essential skills to aid career progression and receive support from a dedicated team of qualified Trainers.

For this Apprenticeship Standard, learners will benefit from the completion of the Level 2 BTEC Diploma in Customer Service and so the Apprentice is also required to successfully achieve three mandatory units which are completed by either online assessment or written assignment.

The completion of this qualification requires monthly visits from a qualified IPS Trainer to develop the Apprentice’s skills and progress the build of the Apprentice portfolio to prepare for End Point Assessment.

What to expect at the end of your apprenticeship

Upon successful completion of the apprenticeship, there is the opportunity to progress into a permanent role.