Retail Parts Advisor Apprenticeship

Type: Apprentice
Region: London

What you will do in your working day

The role of a Retail (Parts) Advisor Apprentice:

• Building and maintaining relationships with internal and external customers both in person and over the phone
• Developing relationships with other departments
• Preparing orders
• Meeting deadlines
• Stock control/Management
• Processing Warranty Claims and Payment
• Identifying Parts
• Business development/ Planning
• Marketing and Visual Merchandising
• Forecasting and Budgeting
• Managing logistics including organising and arranging deliveries.

The training you will be getting

You will learn the key principles, practices and skills that underpin the role. You will achieve a Level 3 Retail Team Leader qualification to further develop and apply your skills in more complex situations.

Training is delivered at the state of the art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.

Functional Skills in English and maths available if required.

What to expect at the end of your apprenticeship

Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:

• Parts process specialist
• Parts supervisor
• Parts manager
• After sales manager
• May lead to sales executive