Junior Engineer

Type: Trainee
Region: London

Change your job, change your workplace, change your future…

We are actively building diverse teams and welcome applications from everyone

Role: Junior Engineer

Located: Slough

Package: Competitive salary, plus bonus and large company benefits

About Ricoh:

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.

Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

Find out more about

What you will be doing

This is an entry level role and all training will be provided.

The primary purpose of the role is to provide day-to-day support for PC software and hardware, including installations, moves and changes. To gain experience with on the job training working alongside experienced Customer Support Technicians on our clients sites.

The Job aims to train and provide the junior technician with the skills and experiences required to be a Customer Support Technician whilst at the same time working in the role.

This will lead to the following knowledge and experience.

Technical

Proven experience of the build and configuration of standard desktop / laptop technology

Experience of providing software support and installation services across a range of industry standard applications and operating systems

Experience of providing hardware break fix services across standard desktop / laptop environments

Experience of providing network support services across standard network environments

General

Organised, priority driven, and able to multitask to meet service priorities

Methodical with attention to detail, but prepared to meet customer expectations

Communicate effectively with strong customer focus

Experience of working in a client facing environment

We are an equal opportunities employer

We are an equal opportunities employer

We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.

To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs