Junior IT Service Desk Analyst 2024

Type: Trainee
Region: East Midlands

This is a 1st line IT support role offering a supportive environment to kick-start your career in IT. If you have a passion for IT and would like to enhance your knowledge, we would like to speak with you. Training will be provided for a passionate up and coming IT professional.

As a Junior IT Service Desk Analyst at Refresco, you will be part of the central IT function based at our offices in Kegworth. You will be part of a welcoming team who will support you.

Refresco UK are part of the Refresco Group a multi-national independent soft drinks manufacturer with 78 manufacturing sites across Europe, North America, and Australia in 15 countries. In the UK we have 6 sites. We work with all the large UK supermarkets plus many well-known branded drinks producers.

Duties of a Junior IT Service Desk Analyst

  • Receiving, logging and managing calls from IT customers via telephone, email, IT portal or text chat.
  • First-line support – troubleshooting of IT related Incident and Problems across software and hardware on devices such as Smart Phones, Laptops, PCs and Printers.
  • Troubleshoot basic network issues.
  • Escalate unresolved calls to the relevant 2nd line support teams.
  • Log all calls in the Service Desk Call Logging system.
  • Take ownership of customer Incident Service Requests and Problems and following up resolutions on behalf of the customer and communicate progress in a regular and timely manner.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles and processes.
  • Provide basic in-house training for users.
  • Provide customer self-help guides for publication to our customer IT portal.
  • Publishing support documentation to assist staff with requests for information and provide staff training if required.

What you need to be successful 

  • Having a passion for a career in IT is a must.
  • You will need to have good communication skills to be able to support your colleagues. We are a large organisation and you will interact with many different faces day to day.
  • Willingness to learn and develop.
  • Good understanding of basic packages (Microsoft, search engines etc)
  • If you have any experience using SAP this would be advantageous.

What’s in it for you?

  • Competitive pay and bonus structure
  • Career progression
  • An opportunity to start your career within IT with a supportive team around you.
  • Hybrid working (2 days from home, 3 days in office)

The recruitment process

  • Do you think you have what it takes? Apply for this vacancy via our website. Please include your resumé in your application.
  • We’ll review your application and when we think we could be a match we will invite you for an interview to get to know you better. Sometimes the interviews will take place over multiple rounds.
  • If you are the preferred candidate for the role, we’ll offer you a contract and welcome you to the Refresco team!

Refresco believes that the principle of equal opportunities is fundamental to our company’s values. Our long-held aim is to provide just and fair treatment for all employees. We will not discriminate on the grounds of sex, age, disability, marital status, colour, race, religion, ethnic origin, sexual orientation or gender reassignment.

About Refresco

Our drinks on every table. That’s the Refresco vision. We’re passionate about producing tasty, refreshing drinks but we’re thirsty for more and growing fast. We’re a global business and have invested heavily to expand our manufacturing footprint to make us the largest independent bottler of soft drinks and fruit juices in the world. We currently produce 12 billion litres from 78 manufacturing plants in 15 countries and we’re only just getting started.

Our UK business has six manufacturing plants providing a great place to work for 1800 employees producing own label soft drinks and fruit juices for all the leading UK supermarkets. We also manufacture many of the best-known branded drink’s such as Monster Energy, Innocent, Ocean Spray and Vimto. Whether it’s packed in cartons, bottles, or cans, we ensure that our products are made to the highest quality standards and are on our customers’ table for every occasion!

Refresco are an equal opportunity employer. We are fully committed to diversity and inclusion.

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