IT Technician Apprentice

Type: Apprentice
Region: London

Employer Description:

At TommyTech, we specialize in a wide range of repair services, from basic to advanced, for a variety of devices including phones, laptops, computers, and consoles. Our expertise extends beyond simple part replacements; we are proficient in component repairs up to the intricate process of board-level soldering. Our team is dedicated to delivering high-quality repair solutions, ensuring that every device we work on is restored to its optimal functionality.

Vacancy Description:

• Maintaining a clean and organized work area, prepared for tasks ahead.
• Diagnosing simple faults, and appropriately escalating unresolved issues through the correct channels.
• Performing repairs on a variety of devices, with a protocol for escalating tasks beyond your current skill level.
• Taking meticulous care of customer devices to ensure they are returned in the same or better condition than when received.
• Demonstrating politeness and courtesy to all staff and customers, fostering a positive and professional work environment.

Desirable Skills:

• Ability to diagnose simple faults on devices such as mobile phones and laptops.
• Competence in safely using screwdrivers and opening tools.
• Knowledge of diagnosing software faults, along with the ability to install and uninstall software on Windows and Mac devices.
• Ability to identify viruses/malware, remove them effectively, and secure the device thereafter.
• Familiarity with identifying different components of a laptop/PC, such as RAM, HDD, SSD, and CPU.

Personal Qualities:

• Organized and punctual, ensuring efficiency and reliability in managing their workload.
• Demonstrates a strong willingness to learn, complemented by a basic understanding of our industry.
• Exhibits a genuine passion for the industry with a keen interest in expanding their knowledge of repairs and the devices we specialize in.

Entry Requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Benefits:

• 25 Days holidays
• Fun and Friendly Environment
• Employee Discount on all company products and services

Future Prospects:

The role offers a permanent role upon completion of the apprenticeship depending on performance with the chance to pursue excellent career development opportunities and where appropriate, sponsorship of a relevant qualification.

Important Information: 

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed. 

Apply now!