IT Support Technician Apprentice

Type: Apprentice
Region: North East

Employer description:As Microsoft accredited cloud service providers, weve got the tools and talent to put the incredible potential of cloud technology at the heart of your operation.

Overview:As an Apprentice IT Support Technician, you will play a crucial role in ensuring the smooth operation of IT devices within customer organisations.

Your responsibilities within the Managed IT service provider (Atech) will include:

  • Device administration, configuration, and preparation
  • A specific focus on integrating Microsoft cloud technologies within both the customer environment and the MSP operational procedures
  • Over time, you will gain the necessary skills to provide 1st line IT support to end-users, leveraging the Microsoft Cloud Technology Stack

Key Responsibilities:

  • Cloud platform administration
  • Device preparation for Cloud Services
  • 1st line IT support with Cloud Expertise (Transition Phase)
  • Collaboration and continuous learning

Desirable skills:

  • Communication skills: Excellent verbal and written communication skills, emphasizing cloud-related terminology
  • Problem-solving: Ability to troubleshoot and resolve technical issues, considering cloud-based solutions
  • Customer service: A friendly and helpful demeanour when assisting end-users with cloud-related queries
  • Adaptability: Willingness to learn and adapt to new Microsoft cloud technologies and processes

Entry requirements:

  • 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information, please visit the UK ENIC website.

Salary: 15,000 per annum.

Working week: Monday Friday, 9am – 5:30pm.


  • 25 days annual leave
  • Company sick pay (based on length of service)
  • Private Healthcare (single cover) after probation
  • Employee Assistance Programme
  • Employee Referral Scheme (500.00 per referral)
  • Long service awards
  • Auto-enrolment pension scheme (eligibility criteria) with Aviva
  • 3 paid training days per quarter
  • Cycle-to-work scheme
  • EV scheme

Future prospects:

90% of QA Apprentices secure permanent employment after finishing their apprenticeship.

Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Important information:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.

Apply now!

Job Overview
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