IT Support Apprentice

Type: Apprentice
Region: Yorkshire and The Humber

Employer description: N. Peal is a distinguished leader in luxury cashmere with stores in London, New York and Munich. 

Overview:We are looking for an IT Apprentice to join their energetic and highly successful team in Skipton to assist with their Digital Transformation.

This position is an excellent opportunity to kickstart your IT career, offering first hand experience in the luxury retail sector, a chance to learn in a supportive and dynamic environment and potentially a full-time position with them after the apprenticeship.

Salary: £20,000 per annum.


  • System Maintenance and Support: Help maintain IT systems including servers, network and wireless infrastructure, ERP, and retail systems. Provide support under supervision and resolve basic technical issues, while also escalating more complex problems. 
  • System Upgrades and Security: Assist in updating systems with the latest software and security patches under guidance. Help monitor IT infrastructure to prevent potential disruptions and security breaches.
  • Data Management and Integrity: Support routine checks to ensure data accuracy and integrity under supervision. Assist in data migration and system upgrades, focusing on learning the processes involved. 
  • User Support and Training: Support IT-related queries and help develop training materials and user manuals under guidance. Participate in training sessions to learn and eventually help enhance user competence and system utilisation. 
  • Project Participation: Assist in planning and execution of IT projects like new system implementations and upgrades. Learn to manage simple project elements under supervision. 
  • Technical and Industry Acumen: Stay informed of the latest trends and advancements in IT and retail technology. Use this knowledge to assist and learn about system functionality and business operations. 
  • Strategic Planning Support: Assist the IT Manager in administrative tasks related to IT strategies and plans. Learn about project objectives, timelines, and resource management. 

What we are looking for: Essential skills: 

  • Willingness to learn about managing and troubleshooting hardware. 
  • Exposure to Microsoft 365 suite and eagerness to learn its integration into business environments. 
  • Strong communication skills, able to interact with team members and train non-technical users. 

Personal attributes: 

  • Commitment to producing quality work and understanding its impact on the business with a high level of initiative and reliability. 
  • Ability to learn to work under pressure, prioritise and manage multiple tasks effectively. 
  • Strong analytical skills with meticulous attention to detail. 

Drive, due to the location, not duties: Please Note – Being able to drive is preferred but not essential as long as you are within an hour commute. 

Entry requirements: 

  • 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject 
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above) 
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject 

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website. 


  • Play a key part in the Digital Transformation of N.Peal with exciting company growth, and personal progression available
  • Discount upon passing probation
  • General holiday package 
  • Pension scheme
  • Social events and relaxed dress code

Future prospects:

90% of QA Apprentices secure permanent employment after finishing their apprenticeship. 

Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important information: 

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed. 

Apply now!

Job Overview
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