IT Support Apprentice

Type: Apprentice

Employer description:AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life such as energy, infrastructure, chemicals and minerals safely, efficiently and more sustainably.

Were the first software business in the world to have our sustainability targets validated by the SBTi, and weve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. Weve also recently been named as one of the worlds most innovative companies.


We are now looking for an eager candidate to join us as an apprentice.

The primary focus of this role is to embark on a dynamic learning journey, actively participating in providing technical support to end-users, troubleshooting issues, and contributing to the enhancement of overall user satisfaction through hands-on experience and mentorship in the field of IT support.

This role encompasses hands-on learning in technical problem-solving, active participation in end-user support, gaining insights into issue troubleshooting, contributing to the improvement of user satisfaction, and cultivating valuable mentorship experiences in the dynamic field of IT support.

Salary: 25,500 per annum.

Duties & Responsibilities:

  • Provide technical support for common IT issues, including password resets, software installations, and basic hardware troubleshooting.
  • Create and manage support tickets to track and resolve client issues.
  • Assist in maintaining and updating knowledge base documentation related to IT procedures and troubleshooting guides. Acquire and apply troubleshooting skills to identify and resolve technical problems encountered by end-users, under the guidance of mentors and senior team members.
  • Collaborate closely with senior team members, leveraging their expertise to enhance problem-solving abilities and gain insights into best practices in IT support.
  • Develop a strong understanding of IT policies and procedures, ensuring compliance with organizational guidelines and industry best practices.
  • Embrace opportunities for professional development, attending training sessions, workshops, and acquiring relevant certifications to enhance technical knowledge and skills.
  • Ensure a high level of customer satisfaction through effective communication and issue resolution.
  • Windows upgrade rollouts to latest versions.

What we are looking for:Desired experience and skills:

  • Basic understanding of computer hardware, software, and operating systems.
  • Excellent communication skills and a strong customer service orientation.
  • Strong problem-solving and troubleshooting abilities.
  • Ability to work collaboratively in a team environment.
  • Eagerness to learn and grow in the IT field.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Previous customer service experience is a plus.


  • Desktop, Laptops Hardware
  • Windows OS (client)
  • MAC OS client

Entry requirements:

  • 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information, please visit the UK ENIC website.


  • Subsidised canteen
  • 28 days annual leave, 2 additional summer days granted most years
  • 1080 worth of flexible benefits annually
  • You will also be eligible for a 5% annual bonus

Future prospects:

90% of QA Apprentices secure permanent employment after finishing their apprenticeship.

Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Important information:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.

Apply now!

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