IT Support Apprentice

Type: Apprentice
Region: Scotland

Farmfoods are a frozen food specialist with roots embedded in the distribution and handling of frozen food. This is a position with plenty of opportunity for progression and could be your start in a career in IT. You will assist the team on several tasks and get involved in several different projects. The role will be hands on and fast paced as you work to provide a service to our teams across the business.

Farmfoods are looking for someone with a passion for IT, a willingness to learn and who is not afraid of getting stuck in and working hard.

Responsibilities:

  • Providing a timely, friendly, reliable service to all IT users within the company
  • Logging, monitoring and dispatching helpdesk requests
  • Ensuring that requests are effectively captured and allocated to the appropriate priority levels
  • Undertaking first line support for IT users by phone, email, face to face and remotely
  • Taking ownership of support request and managing through to completion
  • Investigating reported issues in detail, gaining evidence and escalating when necessary to meet SLA’s
  • Hardware and network equipment deployment, installation and maintenance  
  • Software deployment, upgrades, database maintenance, intranet management
  • Troubleshooting, monitoring and maintaining systems, printers and networks
  • User account creation and management

What do they need from you?

  • An interest in IT

Salary:

£18,000 – £18,500 per annum

Working week:

40 hours per week, shifts of either 7am – 4pm, 8am – 6pm or 9am – 6pm

Benefits: 

  • Free lunch in canteen
  • Pension scheme
  • Role on completion of apprenticeship

Future prospects:

You will have the chance to continue to develop through the company and progress within your role.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

Job Overview
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