IT Desktop Support Apprentice

Type: Apprentice
Region: Yorkshire and The Humber

Who is Talion:Talion is a Managed Security Services Provider forged from BAE Systems and brought into the market through a management buyout at the start of 2020. Talion delivers a full end to end service for organisations from large scale enterprise to the SME market.

Overview: At Talion, we provide a leading cyber security service to our customers. We rely upon our Desktop Support Engineers to provide technical support to our users, providing a contact that is professional, courteous and delivers confidence in Talion and its ability to service our customer’s needs.

Specifically, we are searching for someone who brings fresh ideas, and enjoys collaborating with cross-functional teams to support real-world solutions and provide positive user experiences with every interaction. 

Salary: £22,000 per annum.

Location: Leeds currently, however we are relocating to Wakefield.


  • Provide support and maintenance to our end users, their applications and equipment
  • Be the initial point of contact for internal customers facing technical challenges
  • Work with our engineering teams to deliver the efficient and effective operation of the technology platforms that underpin our services
  • Work within ITIL aligned-processes -Incident, Request, Problem and Change Management
  • Undertake continuous service improvement reviews and feed these back to the Head of Platform Engineering
  • Strong communication skills are essential

Desirable skills and experience: 

  • Windows 10 / 11 Knowledge
  • Microsoft O365 Experience (including SharePoint and InTune)
  • Azure Experience
  • Basic Linux Experience
  • Understanding of ITIL processes
  • Exposure to ITSM toolset (ideally ServiceNow)

Entry requirements:

  • 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website. 


  • Progression route from 1st line to 3rd line
  • Hybrid working 3 days office & 2 home
  • Free parking
  • Cycle-to work-scheme
  • Pensions scheme

Future prospects:

90% of QA Apprentices secure permanent employment after finishing their apprenticeship. 

Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Important information: 

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed. 

Apply now!

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