IT Desktop Support Apprentice

Type: Apprentice
Region: South East

Employer description: Shipleys LLP is a firm of chartered accountants and professional business advisors, with offices in the West End, London and in Godalming, Surrey.

Youll find our approach a little bit different. We know that nobody understands the affairs or business like our clients, so our focus is on getting to know them, their objectives and priorities.

We build close, personal, long-term relationships with clients, to become a trusted adviser who they can always turn to for practical advice and solutions. As an active member of AGN International, we can introduce our clients to contacts across the globe. 


We are now looking for an eager candidate to join us as an apprentice. 

The overall objective of the role is to provide day-to-day administrative management of the Shipleys network as directed by the IT Manager. 

The successful apprentice will need to travel to the Godalming office 1 day a week. 

Salary: 17,000 – 19,000 per annum.

Responsibilities: [includes but are not limited to:]

  • Monitoring status of incoming requests via the helpdesk systems, phone, emails and walk-in.
  • Installation, configuration and ongoing usability of desktop, laptops, thin client terminals, printers, peripheral equipment, software, telephony and mobile devices to agreed standards.
  • Setting up appropriate hardware for webinars.
  • Management of hardware stock audit and asset update.
  • Providing desktop support for all standard and departmental software packages.
  • Completing basic set-up and termination of users in software packages.
  • Configuration of new desktops, laptops and thin clients to agreed standards.
  • Investigating and resolving known or suspected issues around applications and general IT equipment. 

Desirable skills and experience:A broad range of technical skills are required for this role and training will be provided for any areas where you dont have strong knowledge. 

The following skills would be a particular advantage:

  • Relevant IT service desk user support experience within a Microsoft environment.
  • Windows Desktop Operating Systems.
  • Microsoft Office Products.
  • Basic Understanding of Microsoft Active Directory.
  • Knowledge and technical ability in relation to the firms specialist application.
  • In-depth trouble shooting.
  • Understanding of LAN/WANs.
  • Basic knowledge of Exchange 365.

Entry requirements:

  • 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website. 


  • Provide you with training and development as required.
  • Highly competitive annual salary.
  • Salary review annually in January.
  • Group Personal Pension Scheme: under the requirements of pension auto-enrolment you will be automatically enrolled into the Group Personal Pension Scheme (3% employee, 5% employer).
  • Eligibility for yourself and your dependants for the firms private medical insurance scheme upon completion of probationary period. 
  • Life assurance cover at four times salary upon completion of probationary period.
  • Permanent health insurance cover at 75% of salary minus ESA upon completion of probationary period.
  • 23 days annual leave plus bank holidays.
  • Access to several other benefits through a cash plan.
  • Access to a number of other benefits such as childcare vouchers, Cycle to Work Scheme, Season Ticket Loan and Regent Street cinema tickets.

Future prospects:

90% of QA Apprentices secure permanent employment after finishing their apprenticeship. 

Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Important information: 

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed. 

Apply now!

Job Overview
We use cookies to improve your experience on our website. By browsing this website, you agree to our use of cookies.