IT Apprentice

Type: Apprentice
Region: Yorkshire and The Humber

About Primary Technology Ltd:

Established in 2004, Primary Technology provide IT services to Education establishments and the private sector. We have built a reputation for excellence in IT services, with a diverse and supportive team of technicians.

Role Responsibilities:

  • Be the first point of contact for our customers
  • Receiving and responding to incoming calls and support tickets through numerous channels of communication including email, telephone, online chat, internal requests and automated alerts
  • Setting up new user accounts and password resets
  • Remotely diagnose and troubleshoot workstations, laptops, printers, VOIP telephones, mobile devices, servers, networking infrastructure, VPN and various software packages
  • Performing customer optimisation, daily checks, updates and maintenance to maximise the performance and availability of customers infrastructure and applications
  • Escalate relevant and more complex work to the 2nd/3rd Line Service Desk Engineers
  • Working with 3rd party vendors to resolve customer issues


  • Keen interest and personal experience in IT hardware / systems
  • Good interpersonal skills
  • Analytically minded
  • Good problem-solving skills
  • Microsoft Server operational knowledge
  • Microsoft Office Applications operational knowledge
  • Malware identification and removal
  • Basic IP Networking & troubleshooting
  • Computer OS Installation

Entry Requirements:

  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website. 

Working Hours:

  • Working hours will consist of 40 hours per week.
  • The service desk operates from 08:00 until 18:00 Monday to Friday, each engineer works 8 hours per day and the shift will be either an early morning start or a late finish.

Benefits Include:

  • 25 days annual leave + bank holidays
  • Personal and Professional Development Opportunities, including a comprehensive induction
  • Pension Scheme
  • Company funded social/team-building events

Future Prospects:

  • Career progression
  • Additional responsibilities
  • Increased exposure to new technologies
  • New job title

Important Information: 

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed. 

Apply now!

Job Overview
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