Infrastructure Technician Apprentice

Type: Apprentice

Employer description:VITS is an IT outsourcing and consultancy company providing systems support and management solutions for both private and public sector organisations across the UK.

Overview:We are now looking for an eager candidate to join us as an apprentice.

The role involves the resolution of support calls received via the service desk and to be involved in 1st line troubleshooting support user issues; carrying out internal IT projects as directed; being on call to support key systems out of hours according to a rota if required, a willingness to work flexible hours and at various other customer sites, if required.

Key responsibilities: [will include but not be limited to:]

  • Logging all support issues via the service desk system MSP Manag Engine Plus
  • Triaging all service desk systems and following procedure
  • Analyzing and problem solving
  • Checking the monitoring systems Nagios and Network Performance Manager
  • Client printer installs and configuration
  • Client workstation support of Windows patching/updates, driver/BIOS updates, app updates and general support
  • Outlook Client support and troubleshooting – advanced
  • Microsoft Office/O365 tools support and troubleshooting

You may also be required to travel to other customer locations on occasions.

What we are looking for:

  • Passion for IT
  • Experience – Being able to build their own PC’s / being a go-to IT person of the family
  • Confidence – Carrying out internal IT projects as directed by the MD/IT Director
  • The ability to be able formulate/provide solutions based on customer requirements

    Eager to progress in IT

Entry requirements:

  • 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information, please visit the UK ENIC website.

Salary:15-17k, can increase dependent on experience


  • Casual dress code
  • Friendly atmosphere
  • Coffee machine / Free Tea and Coffee
  • Flexible working — We offer work from home on Fridays and during train strikes.
  • 28 Days Annual Leave (Inc Bank Holidays)

We can be pretty social sometimes, its a small company so there is a friendly, familiar atmosphere.

Future prospects:

90% of QA Apprentices secure permanent employment after finishing their apprenticeship.

Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Important information:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.

Apply now!

Job Overview
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