ICT Technician Apprentice

Type: Apprentice
Region: London

Employer description:

The Collegiate Trust is a family of schools that exists to improve education in Croydon, Crawley and the surrounding areas for children and young people up to the age of 19.

Our strong culture of ambition, focussed clearly on PEOPLE and LEARNING, ensures the best interests of all those in our communities are always at the heart of our decision-making.


We are now looking for an eager candidate to join us as an apprentice.

You will provide a wide range of front line technical support to staff and students at all levels, throughout The Academy Trust. Primarily based at Riddlesdown Collegiate and The Quest Academy, with some work taking place in our other schools.


  • You will be assisting in most aspects of first level software, hardware and Windows network support.
  • You will be expected to have a flexible approach to problem solving, taking initiative and providing excellent customer service.
  • Rotating between Riddlesdown Collegiate, The Quest Academy and Woodcote High School.

Occasional travel to primary schools in Selsdon and Crawley will be required too.

Skills required:

  • Good communications skills
  • Good knowledge of Windows 10, Office 365
  • Experience with Active Directory and knowledge of DNS and DHCP

Personal qualities:

  • Excellent interpersonal skills – diagnostic and problem solving

Entry requirements:

  • 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information, please visit the UK ENIC website.


  • On-site and off-site free parking
  • Close to bus links and train lines at Riddlesdown, bus routes at other secondaries and additionally, Croydon trams near Quest Academy
  • Annual leave can be taken in term time and school holidays
  • Staff diner at Riddlesdown and staffroom areas at other schools
  • Free staff refreshments
  • Free Anti-virus protection
  • Free 1Password Family account (during employment period)
  • Microsoft Office 365 for work use (during employment period)
  • Employee discounts (via 3rd party partnerships)
  • Travel expenses between schools
  • On-site gym at Riddlesdown
  • Supportive team environment
  • A safe and welcoming environment
  • Inclusive and diverse culture

Future prospects:

90% of QA Apprentices secure permanent employment after finishing their apprenticeship.

Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Important information:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.

Apply now!

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