ICT Support Apprentice

Type: Apprentice
Region: London

Employer description: 

The BVR Group are a leading Central London Business-to-Business IT support company, established in 1990 and based around Old Street, EC2A. 

We offer a wide range of products & services, with computer support being at the forefront. 

Overview:We are now looking for an eager candidate to join us as an apprentice. 

You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking – Azure Cloud Support Specialist – Level 3 Apprenticeship. 

Salary: 16,000 per annum.

Duties: 

  • Review tickets within Service Management systems using established priorities 
  • Receive helpdesk telephone calls on a daily basis to resolve issues for end users 
  • The initial investigation and resolution of incidents relating to business and desktop applications, and subsequent referral to either senior support analysts, to 2nd/ 3rd line support, the application management team or a 3rd party 
  • Learn to deliver end user introductory training on IT systems 
  • Undertakes daily operational checks as defined and trained by the wider team 
  • Setup mobile phones and laptops for end users and deploy and install software to PCs and Notebooks 
  • Perform password resets and help end users with profile and connectivity issues 
  • Perform basic proactive tasks for backups and learn how to restore backup 

What we are looking for: Desirable skills: 

  • Strong customer service and interpersonal skills
  • Commitment and aptitude to complete the training and studying required
  • Strong team ethos
  • Able to deal effectively and efficiently with people at all levels

Desirable qualities: 

  • Friendly communicator, patient and proactive
  • Excellent problem solver
  • Logically and methodically minded to be able to troubleshoot issues that are logged
  • Ability to pick up new technologies and processes quickly 

Entry requirements:

  • 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website. 

Benefits:

  • Casual dress code
  • Friendly atmosphere
  • Flexible working hours
  • 28 days annual leave, including bank holidays
  • Mental health and wellbeing support
  • Travel to and from QA training and or customer sites paid by company

Future prospects: 

  • There is a full-time role available upon successful completion of the apprenticeship.
  • There will be an increase in salary and potential to progress onto higher level of apprenticeship

Important information: 

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed. 

Apply now!

Job Overview
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