Helpdesk Line IT Apprentice

Type: Apprentice
Region: South West

Employer description:Our IT Services was founded by Jack Pepl in 2004 whilst he was still at school. His ambition was to build a business to empower the worlds small and medium sized businesses with the best in technology.

We have evolved as a company and in name since then and now we are a trusted and accredited IT support services provider with the head office in Cirencester with over 16 years of experience in providing outsourced IT support services and technology solutions to over 450 businesses worldwide.

Overview:We are restructuring the help desk; therefore, we are looking for an eager candidate with excellent customer service intuition, and an interest to develop IT skillsets to join us as an apprentice to support the team.

This is a fantastic opportunity to join a fast-scaling business with a clear path of career progression in Information Technology expanding a vast range of soft and hard skills.

You will have the opportunity to gain valuable skills, knowledge and experience as you complete either the:

1. Microsoft Azure Cloud Support Specialist Level 3 Apprenticeship (

2. Cloud Network Specialist Level 3 Apprenticeship (

Salary:20,000 per annum.

Key responsibilities:

  • First respondent to new tickets (requests and incidents) by phone, email or in-person
  • Assigning the priority of tickets
  • Fulfilling client requests and resolving their technical issues
  • Assisting senior engineers
  • Administrative tasks

Desired skills and attributes:

  • Good interpersonal skills
  • Confident and professional approach to their work
  • Commitment to learning new processes
  • Good team player
  • Ability to prioritise workloads

Entry requirements:

  • 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information, please visit the UK ENIC website.

Working week: 40 hours per week, 8:00am until 5:00pm, Monday to Friday.


  • Opportunity for flexible working, work from home with the occasional requirement to visit client site
  • Opportunities to progress are readily available to those who continue to excel and develop
  • Opportunity and encouragement to build your skills and career within the IT industry
  • Ongoing training and development in a supportive and dynamic environment
  • Dedicated self-development days to improve on your knowledge set
  • Use of company pool vehicle for day-to-day activities
  • Get involved with quarterly company events
  • 28 days of vacation including bank holidays
  • You get your birthday off as additional holiday
  • To work in the middle of Gloucestershire countryside
  • Free onsite parking
  • Workplace pension

Future prospects:

90% of QA Apprentices secure permanent employment after finishing their apprenticeship.

Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Important information:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.

Apply now!

Job Overview
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