Digital Systems Support Apprentice

Type: Apprentice
Region: Scotland

Why WM Donnelly?

Wm. Donnelly & Co. Ltd are a trusted partner in heating, electrical work and boiler installation needs. They have over sixty-one years of expertise and they are deeply committed to providing exceptional services, both in the domestic and commercial sectors. They are currently looking to recruit an apprentice into their office to support the Operations Manager.


  • 12,480 – 16,770 per annum, Salary will be dependant on age.

Working hours:

  • 37.5 hours per week, Monday – Friday 8:30am – 5pm

Whats Involved?

  • Becoming an expert in Job Logic to update customers on job quotes, times and invoicing
  • First response to customer calls and directing customers to the appropriate teams
  • Working collaboratively with the engineers to manage their diaries and align these with customer requirements
  • Using Navman to track engineers and manage booking times for customers
  • Using the World Play system to manage customer payments and invoicing
  • Using Xero to send invoices and save financial information for the engineers
  • Weekly reporting on KPIs using Excel and collating this to internal staff
  • Using Microsoft Packages such as Word, Excel and Outlook for email correspondence

Becoming an expert in the business with regards to:

What do they need from you?

  • Good customer service skills
  • Good communication
  • Microsoft package experience
  • Attention to detail


  • Pension

Future prospects:

  • Full time role on completion of apprenticeship

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time


Job Overview
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