Digital Support Apprentice

Type: Apprentice
Region: Scotland

Harper Macleod are currently seeking a Digital Support Apprentice to join their Property team within the Glasgow office. You will pro-actively provide an efficient, organised and professional service by ensuring that the team have the appropriate support for all aspects of their work activities.

This is a fantastic opportunity to develop within a business that has supported over 80 apprentices through their qualification in partnership with QA! In 2023 alone they have onboarded over 20 apprentices into their offices across Scotland.

You will be responsible for:

  • Becoming a system expert on Lawsoft, which is an internal CRM system. You will use Lawsoft to maintain client details
  • Becoming competent in Worksite where you will open new cases, enter information accurately and effectively
  • Running fee notes on 3E (financial software) and then passing the note over to the internal Finance team who can then charge clients accordingly
  • Being the first point of contact for clients and assisting with correspondence via Microsoft Outlook as well as telephone, logging their information into relevant CRMs
  • Supporting the team with sending out signed deeds and checking signed correctly

You will need the following skills:

  • Excellent organisational skills
  • Excellent IT skills
  • Excellent communication skills, verbal and in writing
  • Ability to prioritise and work to deadlines under pressure, often with short notice
  • Ability to use initiative and to work both independently and as part of a team
  • Attention to detail and accuracy when working with data or creating content

Salary:

19,838 per annum

Working week:

35 hours per week, Monday to Friday, 9am – 5pm

Benefits:

  • Pension scheme
  • Critical illness protection
  • Life assurance
  • Discounted conveyancing on sales and purchases
  • Discounted eyecare
  • Charity donation through payroll
  • Cycle to work scheme
  • Buy additional leave option
  • Extra holidays at Christmas
  • CSR days
  • Funding for external training
  • Recruitment finders fee
  • Additional discounts
  • 4pm birthday finish

Future prospects:

Should you perform well in this role there is an opportunity for you to take up a permanent position at the end of your qualification. Many of our previous apprentices are still with the company. Future salary will be discussed should you be offered a permanent role.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same timeAPPLY NOW!

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