Business Operations Apprentice

Type: Apprentice
Region: London

Who you’ll be working for:

For more than 150 years, DB Schenker has pushed the limits of the logistics and supply chain management industry. We provide thousands of products for customers who are focused on finding the best shipping solution.


We are looking for an ambitious individual to join us working directly alongside out Gateway and Linehaul Manager as part of our Air team. This role will involve working collaboratively with almost every division within DB, giving you great exposure across the business and experience within a lot of different environments.

Working within a close-knit team, you will have the opportunity to develop the role and make it your own as you grow within the business. You will be responsible for collating and reporting information using Microsoft excel and migrating, extracting and transferring data securely. Whilst being supported by those around you, you should be able to take act on your own initiative.

You will play a crucial part in maintaining smooth operations and aligning with the centralised functions from our headquarters. If you are organized, proactive, and eager to learn, we want to hear from you! Join us and be a part of a team that values growth and excellence.

General Responsibilities:

  • Data management: including maintaining/processing data in an accurate and efficient manor.
  • Quote Management: Participate in quoting various queries from customers, network offices, and overseas offices.
  • Coordination: Coordinate with carriers for the export/import of projects and general forwarding shipments.
  • Shipment Processing: Manage the entire shipment process, including arranging pickups or inland transportation, booking with carriers or overseas offices, preparing documents (Airwaybill, Billing Invoice, and/or customs), forwarding, tracking, and tracing to the final destination, ensuring data quality, and identifying problems where authorized.
  • Communication: Maintain consistent communication with vendors, customers, carriers, and DB Schenker overseas offices throughout the shipment process.
  • Standard Operating Procedures (SOPs): Maintain SOPs that include the client’s special requirements such as preferred routings/carriers and key contacts.
  • Issue Reporting: Immediately report any problems, operational disputes, or discrepancies to the supervisor and head of projects.
  • Customer Service: Provide exemplary customer service to all teams, acting as a shared service function within the business.

Requirements for the role:

  • A passion for excellence and a commitment to be the best.
  • Ability to be flexible, working on multiple projects simultaneously.
  • Work well under pressure, with some projects having strict deadlines.
  • High levels of energy, sound judgement and determination to achieve with a sense of urgency.
  • Ability to give and receive positive and constructive feedback.
  • Attention to detail.
  • Problem Solver
  • Good working knowledge of the Microsoft Office suite (Word, Excel, Power Point, Outlook).

Please be aware that candidates will be subject to necessary right-to-work checks for the UK, a 5-year referencing process and a criminal records check.

 Entry Requirements:

  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Salary and Working Hours:

  • The staring annual salary will be £21,450. The core working hours are 37.5 per week, between the hours of 9am – 5:30pm.

What We Offer:

When you join our team, you can expect:

  • Full training and continuous professional development to ensure compliance with regulatory requirements.
  • Enjoy the benefits of a pension scheme with up to 6% matched employer contributions.
  • 20 days of holiday (increasing by 1 day per year up to a maximum of 25 days) plus a day off for your birthday.
  • Explore various career paths and take advantage of development opportunities within our organisation.


  • There will be an opportunity to gain full-time employment on completion of the apprenticeship, either within this team or the wider business.

Important Information: 

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed. 

Apply now!

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