Kia Customer Service Advisor Apprenticeship – Hull PENDRAGON PLC

Type: Apprentice
Region:

What you will do in your working day

• Safe storage of parts
• Handling, storing and receiving stock, payments, procedures, identifying, sourcing and ordering parts
• Monitoring and solving customer problems/enquiries and processing customer’s orders
• The Parts Advisor Apprentice will be working with both customers and workshop staff, over the phone and face to face, using computerised stock management systems and parts identification programme – ECAT
• A Parts Advisor Apprentice will support the dealership, improve sales and provide excellent customer service

The training you will be getting

Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.

An apprentice’s training includes:

• Customer service specialist Level 3 (A level)
• Vocational related qualification (technical certificate)
• Location and method of training to be confirmed

What to expect at the end of your apprenticeship

• A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
• Future prospects are endless by having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in