Parts Advisor Apprenticeship – Quickco Sunderland
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Parts Advisor Apprenticeship – Quickco Sunderland
Type: Apprentice
Location: Mercantile Road Houghton le Spring Durham (DH4 5PH)
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
The Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core.
Elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Duties will include:
- Working with customers to meet their requirements and giving advice on additional parts and services
- Matching orders against stock items and sourcing parts, while offering competitive prices
- Working as a team and independently to reach set goals and KPIs
- Delivering fantastic customer service while remaining efficient and focused on your tasks
- Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
- Managing goods in and out
- Working with suppliers, placing orders or returns and processing paperwork accurately
- Working to a high-level of customer service at all times and remain courteous and police to customers
Where you’ll work
Mercantile Road Houghton le Spring Durham
DH4 5PH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
NOTTINGHAM COLLEGE
Your training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you’ll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
Level 2 Customer Service Practitioner Apprenticeship Standard:
Candidates will work towards achieving Level 2 Customer Service Practitioner Apprenticeship Standard
https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Standard Training will include:
- Nationally recognised qualifications
- IMI level 2 Certificate in Customer Service for the Automotive Industry
- ATA Accreditation Customer Service Advisor
- Regular in dealer review and assessment visits
- Functional skills if needed
Requirements
Essential qualifications
GCSE in:
Maths and English (grade 3)
Let the company know about other relevant qualifications and industry experience you have. They can
adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
The candidate must be available to start as soon as possible and be able to travel to the workplace according to the working hours.
The current National Minimum Wage (NMW) rate for apprentices is £7.55 per hour. This applies to 16-18year old apprentices and those aged over 18 in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.
* Please note that anyone under the age of 18 will only work a maximum of 40 hours per week. Any role which exceeds these hours on advert will be amended accordingly to fall in line with the legislation
* Please note that if the successful applicant is found prior to the closing date the vacancy maybe withdrawn early
About this company
Quickco has a long and successful history being one of the UK’s largest multi-franchise Genuine parts distributors. Our sites are stockists of Ford, Vauxhall, Citroen, Peugeot, & more. As part of Pendragon PLC, OE manufacturers form the cornerstone of our parts strategy and product range.
⚠ Disclaimer: This job listing is aggregated from a third-party provider and may have closed earlier than stated. Job listings are automatically updated, but availability may change. For the latest updates, visit the employer’s website or browse similar roles on our platform.
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