Trainee Credit Control

Type: Trainee
Region: London

Permanent full time Trainee Vacancy in collections / credit control / sales ledger in Leatherhead £25,000, full training provided

working 5 days in the office to begin with until 3 months then 3 days in the office and 2 from home

Client Details

growing SME in leatherhead with progression opportunities

Description

Make outbound phone calls (20 plus per day) with a confident telephone presence and an ability to clearly communicate

To proactively collect overdue invoices to ensure aged debt is minimised

A good standard of written communication for letters and emails

To maintain and update notes on accounts relating to chase activity and queries

To take payments by card over the phone

To “bank” any cheque payments received on a daily basis

To assist in the monthly process of printing, posting, and emailing of all invoices

To assist in the process of printing, posting, and emailing of all monthly statements and dunning letters

To assist in cash allocation when required

To assist with other general tasks anywhere within the Billing and Collections team or finance team as a whole when requested

Identify and locate any queries not yet aware of

Liaise internally and externally to quickly resolve these queries.

To communicate to customers the outcome of any queries and disputes

To escalate the queries as necessary

To issue any credits authorised and ensure they are circulated to the customer and to the finance and operations teams.

To send and respond to internal and external written communication

Profile

Strong telephone/rapport building skills and willingness to make regular outbound calls

Someone who can be trained how to do customer service calls which lead to collecting any money owed for the service provided by the company Full training will be providedIf you have a background of communicating and building rapport with customers then this will be an ideal office based role for you

Job Offer

£25,000 salary

excellent training and opportunity to enter a career in credit control

hybrid working 3 days in the office and 2 from home