Graduate Application Support Engineer 2024

Type: Graduate
Region: Yorkshire and The Humber

Are you interested in starting a career within IT? Do you enjoy solving problems and fixing things? Would you like to work for one of the UK’s leading financial services companies?

If your answer is ‘yes’ to all of these, keep reading.

Want to know a little about us?

At Novuna, we care about building a better tomorrow. With a focus on sustainability, and a passion for phenomenal customer experiences, we provide consumers and businesses with the capital they need to realise their ambitions.

We’re proud to be a Top 50 Inclusive employer. We’re a signatory of the Women in Finance and the Race at Work Charter and we’re Disability Confident Committed.

What does the role involve?

As Graduate – Application Support Engineer, you will join our Applications team within Group IT. During the two-year programme, you’ll gain entry into the wider IT team, being full immersed in a range of disciplines helping to give you a flavour of all things IT.

Part of your role will be spent with the 2nd line application support team working as part of a service desk, before transitioning to support our Applications-focused teams aligned to our various business units. You’ll have a pivotal part to play in liaising between our internal service management and our IT delivery teams to monitor, troubleshoot and diagnose live incidents, so you’ll certainly have plenty of opportunities to develop yourself as a professional, and potential leader.

Our office is based in Leeds but we’re passionate about hybrid working, attendance at the Leeds office is a minimum of 2 days per month.

Some of your key duties will include

• Building knowledge of working within technical,application support and operational teams
• Providing 2nd/3rd line support by owning, investigating and resolving incidents assigned to the team, working with Service Desk ticketing systems e.g. ServiceNow, ZenDesk
• Learning how to monitor, log and interpret metrics in order to effectively identify and diagnose the root cause of incidents
• Support with transforming business requirements into living workflows and systems

In addition to your role above, as part of the Novuna Graduate Programme you will have the opportunity to

• Graduate from our industry accredited Aspiring Leaders programme
• Play an active role within our Corporate Communities, helping to drive engagement, inclusion and belonging
• Access trained mentors who can help develop your technical skills
• Meet regularly as a cohort with our CEO, and have contact with other Executive Committee and Senior Leaders in the business

Beyond this, you’ll continue to grow your career at Novuna through development conversations with your people leader.

Key dates

• Application open date – 5th June 2024
• Application close date – 21st July 2024
• Assessment centre date – 8th October 2024
• Interviews – 17th and 18th October 2024
• Start date – 18th November 2024
• Length of programme – 2 years

What are we looking for?

You’ll have recently graduated and achieved a 2:2 or above in your chosen degree.

In an ever-evolving environment you will flourish by using your talent for spotting opportunities to make things better. You’ll have the ability to navigate relationships using your interpersonal skills, think creatively, be adaptable and last but certainly not least, have a passion for learning. We’re also looking for a Graduate who can:

• Work with and collaborate with others
• Plan their own day and prioritise work
• Adapt to change quickly and positively
• Think differently and outside the box

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you’ll have a chance to make a difference, opportunities to learn, and time to shine. Our offer to you includes:

• Starting salary of £30,000, increasing to £32,000 in Year 2
• Up to 15% bonus, linked to company and individual performance
• Flexible hybrid working
• 25 days’ holiday, plus bank holidays and the option to buy/sell 5 days
• Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
• Up to 10% contributory pension
• Flexible benefits options such as cycle to work, discounted personal finance and insurance

What’s the next step?

Interested? Start your application today and see what Novuna can offer you.

Novuna has been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process. We are committed to ensuring our application process is inclusive and accessible to all candidates.

We’re Disability Confident Committed, so if you’re a person with a disability, if you’re neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we’ll be happy to make reasonable adjustments to our processes for you.