Apprentice – Systems Administrator

Type: Apprentice
Region: London

Join us and help deliver the exceptional, every day.

Contract Type: 18 Month Fixed Term Contract

Hours:40

Shift Pattern: Full Time

About Your Role

We are hiring an Apprentice to join the Resourcing Centre of Excellence as a Systems Administrator, supporting the Resourcing Operations Manager in the ongoing maintenance and configuration of the Applicant Tracking and Onboarding system.

For this vacancy you will have the opportunity to gain a Business Administration Level 3 apprenticeship qualification. You will focus on adding value, enhancing efficiency, and contributing to the wider Resourcing and People teams, resolving issues, ensuring data integrity, and keeping an accurate, well maintained and up to date platform, used by over 5,000 people every day to hire 20,000 people per year.

As a Systems Administration Apprentice at Mitie, you will dive deep into the world of applicant tracking and onboarding systems administration, working alongside seasoned professionals in a dynamic, supportive environment. This entry-level position is designed to kick-start your career in system administration, offering hands-on experience with real-world projects.

What You’ll Be Doing

Primary ownership of the ATS Support Inbox for all standard system requests, such as account set up and maintenance, adding locations, and logging queries with the external helpdesk.

Daily monitoring and actions for system technical support queries and requests.

Engage in comprehensive training programs, including workshops and mentorship opportunities, to develop your technical skills and understanding of data analytics practices.

Prioritising requests considering wider implications and their impact to business users.

Working with a broad range of colleagues and partners at all levels, internally and externally.

Extracting data from the ATS, building, and producing reports and preparing presentations.

Supporting the Resourcing Leadership Team on projects and miscellaneous assignments.

About You

You are a digital native, with strong technical skills and MS Office experience / skills.

You are highly organised, thorough, and methodical, able to work on your own initiative and collaborate as part of cross-functional teams.

You work to a high level of data accuracy and have a high attention to detail.

You are comfortable with changing priorities and able to prioritise your own workload, seeking input from the Resourcing Leadership Team when there is ambiguity.

You have strong communication skills, both written and verbal and you can succinctly assimilate and summarise data.

You have a flexible attitude and are discrete, comfortable working with sensitive personal data.

As you will be working with and have access to data privacy information, you must have a strong understanding and respect for confidentiality.

You are solutions oriented, ready to present potential solutions when identifying issues.

Committed to fostering an inclusive work environment that values diversity and social responsibility.

What do we look for in our apprentices?

You should have an interest and passion for your chosen apprenticeship pathway.

You should enjoy creative problem solving, thinking critically and getting practical, hands-on experience.

You should be committed to learning and completing studies in your chosen pathway.

You will have Maths and English Level 4-9 or equivalent/ Scottish National 5 certificates grade A to C and you should be able to provide these certificates upon request.

What else?

You will be hired on a Fixed Term Contract for a period of 18 Months.

You will be working 40 hours per week and complete your online studies alongside your duties.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 68,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.