Technology Business Analyst Apprentice

At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve our vision we’re looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliver results and keep it simple.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

Key Responsibilities for this role:

  • Fostering and maintaining productive relationships with key stakeholders, promoting collaboration between business and technical teams.
  • Developing and maintaining reports to track essential metrics, utilizing this data to analyse challenges and identify opportunities for improvement.
  • Exploring and sharing innovative techniques for data visualization and presentation to effectively communicate with senior stakeholders.
  • Implementing ITIL practices such as release management, change mangement, incident management, and problem management.
  • Working closely with the customer experience team to analyse trends, ensure adherence to ticketing procedures, and achieve key performance indicators (KPIs).
  • Investigating existing IT processes, understanding business requirements, and providing recommendations for enhancements. Assisting in overseeing third-party relationships.


Key Knowledge, Skills & Experience:

  • Confident communication skills, both written and verbal.
  • Logical and analytical approach to problem solving with a passion and a drive to learn.
  • Ability to manage processes and work well with others.
  • High level of accuracy and good attention to detail.
  • An understanding and grasp of information technology
  • Structured approach to work and very well organised. Works well off of checklists & time blocking/time management.
  • Can effectively manage day to day work, alongside apprenticeship qualification.
  • Strong understanding of MS Office (Word, Excel, PowerPoint, Outlook).
  • Ability to work well within a team and also be able to work independently.
  • Ability to formulate own opinions by thinking analytically about problems, thinking “outside the box” to resolve issues where required.


We are looking for a confident individual with a positive outlook, can-do attitude and aspiration to want to progress.

The successful applicant will have strong desire to learn and a genuine interest in IT and the financial services industry.

Applicants who succeed with us are self-motivated, capable of building and maintaining relationships and work effectively as part of a team.

Qualification Required:
A minimum of five GCSEs grade A – C (9 – 4 on the new grading system), and
a Level 3 qualification achieved by one of the following: A levels, NVQ/SVQ Level 3, or a BTEC National

Future Prospects:
Upon completion of the apprenticeship, there may be opportunities for career progression within our Enterprise Technology team or other relevant departments based on performance, business needs, and available opportunities. . If recruited into a permanent role, the individual will follow the career progression applicable to the specific role/department.

Training Provided:
As a Technology Business Analyst Apprentice with M&G, you will undertake the Level 4 Business Analyst Apprenticeship. The apprenticeship will be delivered through a blend of live online learning, pre-recorded lectures, and face to face inductions and masterclasses

This is a fixed term contract for 21 months upon which the business may decide to retain, subject to the Apprentice performance, headcount, and available funding. If recruited into a permanent role, the individual will follow the career progression applicable to the specific role/department.

We may seek to close vacancies early if we receive a high level of applications. Please do apply early.

We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

Actively Supports Neurodiverse Applications

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