Technology Business Analyst Apprentice

Type: Apprentice
Region: London

At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve our vision we’re looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliver results and keep it simple.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

Key Responsibilities for this role:

• Fostering and maintaining productive relationships with key stakeholders, promoting collaboration between business and technical teams.

• Developing and maintaining reports to track essential metrics, utilizing this data to analyse challenges and identify opportunities for improvement.

• Exploring and sharing innovative techniques for data visualization and presentation to effectively communicate with senior stakeholders.

• Implementing ITIL practices such as release management, change mangement, incident management, and problem management.

• Working closely with the customer experience team to analyse trends, ensure adherence to ticketing procedures, and achieve key performance indicators (KPIs).

• Investigating existing IT processes, understanding business requirements, and providing recommendations for enhancements. Assisting in overseeing third-party relationships.

We are looking for a confident individual with a positive outlook, can-do attitude and aspiration to want to progress.

The successful applicant will have strong desire to learn and a genuine interest in IT and the financial services industry.

Applicants who succeed with us are self-motivated, capable of building and maintaining relationships and work effectively as part of a team.