Trainee IT Support 2024

Type: Trainee
Region: Scotland

We are seeking a motivated Trainee IT Technical Support person to join our team in Inverness. The successful candidate will play a key role in our digital transformation journey, ensuring the efficiency of our systems, managing user demands, and continually enhancing customer satisfaction. This role will be ideal for a recent IT graduate or someone who is keen and willing to develop their IT skills.

Key responsibilities

  • Install and configure computer hardware, software, systems, networks, printers, and scanners.
  • Deploy, develop, and maintain Office 365 applications.
  • Plan and undertake scheduled maintenance upgrades.
  • Communicate with clients and computer users to identify and resolve issues.
  • Provide technical support by investigating, diagnosing, and resolving software and hardware faults.
  • Repair equipment and replace faulty parts as necessary.
  • Participate in infrastructure planning and installation.
  • Plan, install, and maintain CCTV systems.
  • Travel and stay overnight occasionally as required.

Skills and experience

  • Knowledge of business systems, Office 365, and network infrastructure.
  • Strong organisational and teamwork skills.
  • Excellent interpersonal and communication skills.
  • Ability to work effectively under pressure.
  • Detail-oriented and methodical approach to tasks.
  • Must have strong literacy skills with the ability to present information clearly.
  • Full UK driving license.
  • Positive attitude towards new challenges and change.


  • Accredited Living Wage Employer
  • Pension Scheme
  • Death in Service Scheme
  • Employee discount
  • Cycle to work scheme
  • Discretionary annual bonus, based on company performance
  • Extra holiday after one year
Job Overview
We use cookies to improve your experience on our website. By browsing this website, you agree to our use of cookies.