Trainee IT Support 2024

Type: Trainee
Region: Scotland

We are seeking a motivated Trainee IT Technical Support person to join our team in Inverness. The successful candidate will play a key role in our digital transformation journey, ensuring the efficiency of our systems, managing user demands, and continually enhancing customer satisfaction. This role will be ideal for a recent IT graduate or someone who is keen and willing to develop their IT skills.

Key responsibilities

• Install and configure computer hardware, software, systems, networks, printers, and scanners.
• Deploy, develop, and maintain Office 365 applications.
• Plan and undertake scheduled maintenance upgrades.
• Communicate with clients and computer users to identify and resolve issues.
• Provide technical support by investigating, diagnosing, and resolving software and hardware faults.
• Repair equipment and replace faulty parts as necessary.
• Participate in infrastructure planning and installation.
• Plan, install, and maintain CCTV systems.
• Travel and stay overnight occasionally as required.

Skills and experience

• Knowledge of business systems, Office 365, and network infrastructure.
• Strong organisational and teamwork skills.
• Excellent interpersonal and communication skills.
• Ability to work effectively under pressure.
• Detail-oriented and methodical approach to tasks.
• Must have strong literacy skills with the ability to present information clearly.
• Full UK driving license.
• Positive attitude towards new challenges and change.

Benefits

• Accredited Living Wage Employer
• Pension Scheme
• Death in Service Scheme
• Employee discount
• Cycle to work scheme
• Discretionary annual bonus, based on company performance
• Extra holiday after one year