IT Support Technician Apprenticeship

Type: Apprentice
Region: East Midlands

Main Duties and Responsibilities:

IT Resource Provision

To take responsibility for the successful delivery of hardware-related tasks:

– Helping staff to set up ICT equipment including laptops and projectors, amplifiers and interactive whiteboards

– Maintenance tasks, e.g. upgrading and maintaining staff laptops, desktops, cleaning equipment, replacing toner and drum cartridges in printers

– Routine tasks, e.g. filling printers with paper, monitoring equipment loan system, daily setup of ICT rooms

– Fault-finding operations, e.g. resolving hardware faults, clearing printer jams, liaise with external support agencies as required, e.g. RM, Capita, HP, Dell, Tasc Software and Cunninghams to resolve faults speedily

– Installation and setup of new equipment e.g. laptops, desktops, projectors, digital cameras, scanners, printers, video editing equipment

– Support staff and students in use of ICT resources e.g. laptops, projectors, digital cameras, camcorders and biometric systems

– Support staff and students with the virtual server environments and online systems including O365

To take responsibility for the successful delivery of software-related tasks:

– Installation, configuration of new/upgraded software

– Produce user guides and offer training and ad-hoc instruction to staff users

– On-going software monitoring and maintenance e.g. internal internet filtering software

ICT Support:

– To maintain a logging system for support requests from staff/pupils

– To ensure support calls with external support companies for both hardware and software issues are logged, and resolving issues with external support engineers

– To ensure technical assistance is provided at extra-curricular events

– Manage printing resources across the Academy

– Create new user accounts and assign appropriate permissions

– Assign staff and pupil passwords

– Provide support to the Academy in its use of media, from recording classes and events

– Maintain inventories, asset and security mark ICT equipment

– Support evening events at the Academy

– Ensure all desktops, laptops, visualisers and projectors are working and well maintained

– Carry out daily audit checks on equipment ensuring whole school is completed weekly

General:

– Attendance at staff meetings and INSET activities where relevant.

– To uphold and actively support the Academy’s policies and procedures.

– Undertake any other duties which might be reasonably be regarded as within the responsibilities of the post, subject to the proviso that any changes of a permanent nature shall be incorporated into the job description in specific terms.

– To take part in the tutoring system.

– To support the academy with changeover lesson duties.

– Take part in CPD to further enhance your own expertise.

– Take part and lead in ICT support sessions and create user guides for staff