IT Support Apprentice

Type: Apprentice
Region: Eastern

What you’ll do at work

– Provide 1st line technical support to telephone requests and emails from users

– Application support to ensure our clients are able to use their systems to the fullest potential

– Troubleshooting hardware and software issues and escalating or remediating as required

– Logging requests and changes in the support databases

– Manage user requests for software downloads or installations

– Maintenance of existing systems, troubleshooting issues with performance