Junior IT Systems Administrator 1st-3rd Line

Type: Trainee
Region: London

Job Responsibilities

The focus of this role will be providing 1st – 3rd line technical support to our users and aiding their development through training. You will help maintain and grow our existing infrastructure and will be involved in various projects like system implementations, upgrades, and migrations.

This role would suit a strong 2nd line candidate with some exposure to VMWare or virtualisation.

Provide users technical support for both hardware and software issues

Liaise with suppliers and developers to report and find solutions to problems

Create and maintain user accounts, manage permissions and access

Provide training to staff on new and existing systems

Monitor systems and respond immediately to security or usability concerns

Collaborate with staff on various projects like new software deployments

Create and maintain support articles in our knowledge base

Skills Required

Active Directory/Entra ID Administration

Office 365: Exchange, Intune, SharePoint, Teams Administration

Supporting devices running Windows 11, iOS, iPadOS

Windows Server 2019/2022 Administration

Hyper-V VM management

Azure VMs/Azure Virtual Desktop Administration

Exposure to Networking protocols and management would be a bonus.

This role is office based. After successful probation, there may be the option for 1 day WFH.

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