Junior Sales Engineer

Type: Trainee
Region: London

JOB DESCRIPTION: Junior Sales Engineer / Solutions Consultant

We believe most, if not all, human-to-machine interactions can be automated for the greater good of our customers and their employees. Most, if not all, digital experiences today will eventually manifest as conversational interactions and truly transform the way enterprises interact with their key stakeholders: customers, partners, and employees. We also believe that we play a critical role in making these interactions simple, natural, and efficient by harnessing the power of automation.

We, at Kore.ai, achieve this with unsurpassed innovation in Natural Language Processing (NLP) to deliver the next generation virtual assistant creation platform, experience delivery platforms, and vertical and horizontal industry-specific solutions.

At Kore.ai, you will enjoy success, develop your professional skills and allow your career to thrive within a fast-growing business that is expanding its global team.

POSITION / TITLE: JUNIOR SALES ENGINEER / SOLUTIONS CONSULTANT

Our Solutions Engineers will work with and learn from a variety of technical leaders within Kore.ai to ensure they fully understand how to represent our technology, answer questions related to the competition, talk about the NLU / AI landscape and why we’re differentiated in the marketplace. They will serve as an important conduit back into the product management team to continue to enhance the product while documenting frequently asked questions on how we address client objections.

LOCATION: ONSITE – London, UK

RESPONSIBILITIES

? Articulate our unique value proposition and technology differentiation

? Demonstrate Kore.ai Platform features and pre-build Solution products

? Whiteboard the solution and review architecture, performance, and scalability requirements

? Collaborate with technical architects, data scientists and NLU analysts at prospective customers to explain how we deliver our solutions, products, and platform

? Facilitate and drive use case workshops with prospective customers

? Analyze conversational UX use cases for feasibility and value creation for the client

? Prepare a high-level estimate of effort involved and skills needed from a machine learning perspective for a specific customer engagement

? Work closely with product management to provide input and guidance for product roadmap and enhancements

? Work closely with the delivery teams to seamlessly transition from sales to delivery activities and ensure customer success

? Develop and maintain relationships with prospect and customer technical contacts

? Work closely with Sales team as a technical resource & solutions consultant to pursue business opportunities

PROFESSIONAL EXPERIENCE / SKILLS REQUIRED

MUST HAVE SKILLS

? Minimum 1 year of experience in a client-facing sales engineer/presales/solution architect

technical role required

? Minimum 1 year of experience participating in the sales cycle at a technology company required

? Basic experience with languages such as Python, Java, JavaScript, and Linux shell scripts required

? Previous experience in contact center technologies (CCAAS, IVR, ITR, Chatbots, Conversational

AI) preferred

? Technical experience preferably sales-engineering &/or web-development experience preferred

? Strong technical acumen & ability to learn new patterns, spaces and domains quickly required

? Ability to understand our client’s challenging business problems and frame up a crisp solution

required

? Excellent communication skills need to articulate technical capabilities to business users and

business requirements to technology team/s

? Must be currently residing in London, UK

? Must be willing to work in-office minimum 3 days/week

OTHER SKILLS:

? Strong customer presence, especially with senior client executives

? Approachable and someone who loves to work a room and build relationships

? A consultant mindset to identify and frame customer solutions

? Exceptional listener

? A whatever it takes attitude, willing to put in the extra effort when needed (long hours, travel,

weekends)

? Strong verbal and written communication

? Strong analytical and problem-solving capabilities

? Highly organized, detail-oriented, and self-motivated

? Able to thrive in a high-growth, fast-paced environment

EDUCATION QUALIFICATION

? Bachelor’s degree in Computer Science, Engineering, or a related quantitative field required