IT Technician Apprentice
ApprenticeMark Your Interest
IT Technician Apprentice
Type: Apprentice
Location: RIBCHESTER (PR3 3XL)
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
- Cleaning, grading, testing, auditing and packaging PCs, laptops, and monitors
- Troubleshooting and repairs: Conducting minor repairs and resolving technical issues
- System checks: Factory default and BIOS resets, verifying Autopilot isn’t assigned to an account, and testing laptop keyboards, touchscreens, and screens for dead pixels and pressure marks
- Inventory management: Adding items to stock using our ERP system
- Shipping: Packaging goods for delivery to customers
- Collaboration: Working with the team leader and manager to resolve issues and keeping them informed on progress
- Cross-departmental work: Gaining experience in other departments, such as engineering, quality control, and customer support. This includes configuring, updating, and adding Windows to devices, handling RMAs, and ensuring a clear audit trail
- Policy adherence: Following company policies such as equality and diversity, health and safety, and data protection
Where you’ll work
UNIT X
BEE MILL
PRESTON ROAD
RIBCHESTER
PR3 3XL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
QA LIMITED
Your training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you’ll learn
Course contents
- Interpret and prioritise internal or external customer’s requirements in line with organisation’s policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation’s policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system’s performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer’s requirements in line with organisation’s policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation’s policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
Why choose our Azure Cloud Support Specialist Apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA’s drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and serviceS
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals qualification and a Microsoft 365 Fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
- Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell
Requirements
Essential qualifications
GCSE in:
- any 3 subjects (grade 4+ (A*-C))
- Maths & English (grade 3+ (D or above))
Let the company know about other relevant qualifications and industry experience you have. They can
adjust the apprenticeship to reflect what you already know.
Skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
- Non judgemental
About this company
1st Technologies is a global leader in refurbished IT hardware, supplying high-quality equipment to trade, wholesale, the public sector, and customers through our e-commerce website. We’re passionate about sustainability and delivering excellent customer service.
We’re currently seeking a dedicated and enthusiastic Apprentice IT Hardware Technician to join our team in Ribchester. This is a fantastic entry-level opportunity for a hobbyist passionate about IT hardware or someone looking to start their career in the IT industry.
Company benefits
Employee Assistance Programme (EAP)
GP 24 service
Group life assurance
Specsavers eyecare vouchers
Employee discounts on company products
Pension scheme
Great company events
Opportunities for professional development and career growth.
⚠Disclaimer: This job listing is aggregated from a third-party provider and may have closed earlier than stated. Job listings are automatically updated, but availability may change. For the latest updates, visit the employer’s website or browse similar roles on our platform.
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