IT SUPPORT APPRENTICE
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IT SUPPORT APPRENTICE
Type:
Location: Lincoln (LN1 3EE)
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
Responsibilities:
- Respond promptly to client enquiries via phone, email, or in-person
- Diagnose and troubleshoot hardware, software, and network issues
- Escalate complex problems to senior technicians or relevant teams
- Maintain accurate records of incidents and resolutions
Team Collaboration:
- Collaborate with the rest of the Technical Support team to resolve technical challenges
- Participate in team meetings, knowledge sharing sessions, and training
- Contribute to the development of best practices and standard operating procedures
Client Site Project Work:
- Assist in deploying and configuring hardware and software solutions at client locations
- Conduct system upgrades, installations, and migrations
- Provide on-site support during project implementations
- Ensure client satisfaction by delivering high-quality service
Documentation:
- Create and update technical documentation, including user manuals and troubleshooting guides
- Maintain an inventory of hardware, software licenses, and peripherals
Security and Compliance:
- Adhere to security protocols and policies
- Assist in maintaining compliance with industry standards (e.g., GDPR)
Benefits:
- Staff Benefits Scheme
- Staff Pension Scheme
- Cycle to work scheme
- A starting annual holiday allowance of 20 days increasing to 25 days
Where you’ll work
103 Newport
Lincoln
LN1 3EE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
JUST IT TRAINING LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you’ll learn
Course contents
- Interpret and prioritise internal or external customer’s requirements in line with organisation’s policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation’s policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system’s performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer’s requirements in line with organisation’s policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation’s policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
- ICT (Information Communications Technician) Level 3 Apprenticeship Standard
- You will also receive full training and support from the Just IT apprenticeship team to increase your skills
- Your training will include gaining a Level 3 ICT qualification
- Training schedule has yet to be agreed, details will be made available at a later date
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C and above)
- Math (grade 4/C and above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
About this employer
We find businesses the best communications and IT solutions. With access to all major networks and vendors, Bluecube will find you the best deal for your business technology, fully managed by one UK support team.
https://bluecubecloud.com/ (opens in new tab)
Company benefits
Benefits:
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Employee mentoring programme
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Referral programme
•
⚠Disclaimer: This job listing is aggregated from a third-party provider and may have closed earlier than stated. Job listings are automatically updated, but availability may change. For the latest updates, visit the employer’s website or browse similar roles on our platform.
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