Guest Services Apprentice Employer Durrant House Hotel

Type: Apprentice
Region: South West

Programme duration 14 Months + 2 Month End of Point Assessment

Programme name Level 2 – Hospitality Team Member We are a busy all season 125-bedroom hotel located in Bideford. We have bookings from both private and coach guests. We offer conference, banqueting and meeting facilities. We also hold dance weekends and private functions. We have the Olive Tree Restaurant and Appledore Bar. Food is served in the hotel from 12.00 noon until 21:30pm. We also have a Spa offering beauty treatments to both residents and non-residents of the hotel.

Job description

We are looking for an enthusiastic guest service apprentice to join our friendly team at Durrant House Hotel. The role will involve working on our reception desk, waiting on, food and beverage services. The pay will be reviewed after 3 months if you are performing well. Other duties to include: Assisting with food and beverage service.

Working in the gifts shop when required.

Checking guests in and out.

Dealing with telephone enquiries.

Preparing bills and processing payments.

Provide local information to the guests.

Liaising with other departments within the hotel

To become an apprentice, you must: Be 16 years or over. Not already be in full-time education. You can start an apprenticeship whether you’re starting your career, want a change. You can have a previous qualification like a degree and still start an apprenticeship. As an apprentice you’ll: Have regular one to one sessions with a dedicated trainer either remotely or through visits to your workplace. Learn and train for a specific job. Get paid and receive holiday leave. Get hands-on experience in a real job. Study for at least 20% of your working hours. Complete assessments during and at the end of your apprenticeship What is an apprenticeship? An apprenticeship is a real job where you learn, gain experience, and get paid. You’re an employee with a contract of employment and holiday leave. By the end of an apprenticeship, you’ll have the right skills and knowledge needed for your chosen career. Employer website Future Prospects

If the apprenticeship is successfully completed, there may be an opportunity for permanent employment within the hotel.

Skills required

?If you are not afraid to face customers with a smile and have a friendly, easy-going personality, we would like to hear from you

?Good IT skills

?Good telephone manner

?Good organisational and time management skills

Qualifications required

None required

Personal qualities

?You must be very well presented

?Be able to work on your own initiative and within a team environment

Things to consider

This vacancy may close before the closing date if a suitable candidate is found. All published dates can therefore be flexible and will be dependent on suitable candidates coming forward and registering appropriate interest.

?Level 2 Hospitality Team Member Apprenticeship Apprenticeship standards are aimed at developing skills within the apprentices chosen career route. Each standard has set knowledge, skills, and behaviours required to be successful within the job role. This will include the completion of Functional Skills in English and maths where applicable. Once the apprentice has completed a minimum of 12-months training, and the employer and Inspiro Learning regional trainer confirm they have met all the requirements of the standard, they will be put through to End Point Assessment. The End Point Assessment is independent from the training and includes a variety of assessment methods which test the skills and knowledge of the apprentice to ensure they are fully competent in their role. Each apprentice will be supported throughout the apprenticeship by a structured programme of teaching, e-learning, face-to-face training and workplace mentoring; this will encourage and help them to meet the requirements of the new standards and will prepare them for the End Point Assessment.

Whilst on an apprenticeship an apprentice is entitled to an TOTUM – The #1 UK student discount card and app.

Application instructions

To continue please click apply. At this point you will enter the Inspiro Learning website where you can review the job vacancy in more detail and apply. Please complete the application form. Your details will be sent to the Employer once you have completed a pre-vet telephone call for eligibility. Any problems applying or enquiries please call Debbie on 0116 504 0275.