Apprentice Supervisor Starbucks 10388

Type: Apprentice
Region: West Midlands

programmed duration 12 months plus 2 months for End Point Assessment (EPA)

Programme name Level 3 – Hospitality Supervisor

Every day, we go to work hoping to do two things: share great coffee with our friends and help make the world a little better.

It was true when the first Starbucks opened in 1971, and it’s just as true today.

Our mission to inspire and nurture the human spirit – one person, one cup, and one neighbourhood at a time.

Today, with more than 32,000 stores in 80 countries, Starbucks is the premier roaster and retailer of specialty coffee in the world. And with every cup, we strive to bring both our heritage and an exceptional experience to life.

Job description

We’ve got an exciting opportunity for you to join us as an apprentice store supervisor. Find your place as a leader at Starbucks Maypole and help us build the brand’s future. If you’re welcoming, helpful and friendly with a desire to learn new skills then this could be the perfect role for you. Apply today to start your fantastic career at Starbucks!

At Starbucks, we’re not just about brewing great coffee, we’re about brewing great leaders too. Here your voice is brewed into everything we do. Here you’ll take the lead of the shift, working with your team of baristas to create our Starbucks Experience for our customers with high quality service, beverages and products, whilst creating our third place environment.

You’ll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment for your partners on shift. You’ll be solving problems in the moment, as you’ll be responsible, alongside the store management team, to achieve results through making an impact and achieving goals and creating our best moments through operational excellence. You’ll be an ambassador for our partner networks, making sure our partners know, here they belong.

The best part about this role is that no two days are ever the same! Working in one of our dynamic stores, a typical day could include:

Collaborating with the Store Manager, leading great shifts, supporting partners and inspiring best moments and the Starbucks Experience for our partners and customers

Setting priorities by leveraging existing tools and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store

Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience

Identifying teachable moments to share best practices with the team

Seeing challenges as opportunities for continuous improvement to drive operational excellence.

Executing store operations during scheduled shifts, including organising opening and closing duties

Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift

Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards.

Following health, safety and sanitation guidelines for all products.

All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.

In return, we’ll offer you a competitive starting salary (in line with the national living wage) and benefits that include:

28 days holiday a year (including Bank Holidays) + an additional special day for you to take to celebrate a special moment in your life each year

Free drinks and food when you’re on shift

Bean stock options for all partners (own part of Starbucks!)

Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)

A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise

Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform

Life assurance

Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)

A free 24/7 Employee Assistance Programme available to you and your family

Recognition schemes and monetary awards for long service, WOWing customers and your fellow partners

Great long-term career opportunities in store and our support centre

You can start an apprenticeship whether you’re starting your career or you want a change. You can have a previous qualification like a degree and still start an apprenticeship.